6 ways fluctuating customer service volume is affecting your business operations
Are your customer service team—and your business—prepared for upcoming demands in customer service during peak periods?
01 Jun
6 min read
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8 common challenges of managing a remote team
What are the challenges of managing remote employees? Our guide to virtual team management will help you lead your remote employees with confidence.
17 Oct
10 min read
13 Customer experience KPIs to track in 2023
In a competitive ecommerce market, which customer experience metrics can differentiate your brand from competitors and help you win customer loyalty?
10 Oct
15 min read
6 ecommerce customer experience trends for 2023
Ecommerce customer experience trends can boost your sales and help your brand succeed in a competitive digital market. But which ones matter in 2023?
03 Oct
13 min read
Listening with intent to understand can help you grow
What’s the difference between listening to respond vs listening to understand? Master these easy techniques to benefit your personal and professional growth.
26 Sep
12 min read
The difference between contact centre and call centre deliverables in customer service
What’s the key difference between contact centre and call centre objectives for your business needs? And how is remote customer support changing the game?
19 Sep
10 min read
The guide to scaling customer support at every business level
If you’re doing all the right things, your customer base is likely growing. Is it time you thought about scaling customer support for your business?
12 Sep
14 min read
The management checklist for transitioning to remote work
As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
05 Sep
13 min read
Wondering how to do call centre work from home?
Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug
10 min read
What is social customer service?
Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug
12 min read
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On-Demand Customer Service: Proven Strategies for Success
Contact centres sit at the heart of every customer-centric business. They're often the...
15 best customer experience books in 2023
We’re living in the ‘Experience Economy,’ a term first used in the late 90s by B. Joseph...
What is white glove customer service?
White gloves have always represented the best of the best. Traditionally worn by...
What types of questions can you ask a customer?
What questions can you ask a customer to strengthen your existing relationships and...
Popular
On-Demand Customer Service: Proven Strategies for Success
Contact centres sit at the heart of every customer-centric business. They're often the...
15 best customer experience books in 2023
We’re living in the ‘Experience Economy,’ a term first used in the late 90s by B. Joseph...
What is white glove customer service?
White gloves have always represented the best of the best. Traditionally worn by...
What types of questions can you ask a customer?
What questions can you ask a customer to strengthen your existing relationships and...
The best productivity tools for working from home in 2023
A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
11 Jan
18 min read
How to get remote customer service jobs in Europe
Whether you're entry-level or professional, there are many openings for remote customer service jobs in Europe. Here's why you should consider them.
09 Jan
8 min read
How to make money with chat jobs from home
Wondering how to get a job as a work-from-home chat agent? We’ve listed our top tips and helpful leads for helping you find the best online chat jobs.
26 Dec
14 min read
What are the tax implications of working remotely from another country?
If you’ve been wondering ‘How can I work remotely from another country?’ or ‘What are the tax implications of working abroad?’ this article is for you.
19 Dec
11 min read