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What types of questions can you ask a customer?

What types of questions can you ask a customer?

For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.
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16 Jan 10 min read

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What is FCR and why does it matter so much?

What is FCR and why does it matter so much?

Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?
17 May 6 min read
How to improve your CSAT score in customer service

How to improve your CSAT score in customer service

Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?
12 May 5 min read
Studying abroad in Europe? Get a job in your own language

Studying abroad in Europe? Get a job in your own language

Are you an international student looking for work abroad? A bilingual job in remote customer service might be the perfect choice for you.
10 May 5 min read
5 customer service job myths that simply aren’t true

5 customer service job myths that simply aren’t true

Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?
05 May 4 min read