Blog - Cocoroco

What is white glove customer service?

What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.

Across industries, people who can communicate well, maintain a positive attitude, and...

Remote customer service has its own special lingo. You could be a master of the industry...

What's the big deal about first contact resolution? Why are companies so focused on it?...

First contact resolution is the watchword for modern customer service. Once known as...

Popular

Across industries, people who can communicate well, maintain a positive attitude, and...

Remote customer service has its own special lingo. You could be a master of the industry...

What's the big deal about first contact resolution? Why are companies so focused on it?...

First contact resolution is the watchword for modern customer service. Once known as...

Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?

17 May 6 min read

Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?

12 May 5 min read

Are you an international student looking for work abroad? A bilingual job in remote customer service might be the perfect choice for you.

10 May 5 min read

Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?

05 May 4 min read