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How customer service skills can help boost your career
Across industries, people who can communicate well, maintain a positive attitude, and...
The pocket dictionary of remote customer service
Remote customer service has its own special lingo. You could be a master of the industry...
8 epic first contact resolution tips and how to implement them
What's the big deal about first contact resolution? Why are companies so focused on it?...
8 ways to boost FCR in customer service
First contact resolution is the watchword for modern customer service. Once known as...
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Popular
How customer service skills can help boost your career
Across industries, people who can communicate well, maintain a positive attitude, and...
The pocket dictionary of remote customer service
Remote customer service has its own special lingo. You could be a master of the industry...
8 epic first contact resolution tips and how to implement them
What's the big deal about first contact resolution? Why are companies so focused on it?...
8 ways to boost FCR in customer service
First contact resolution is the watchword for modern customer service. Once known as...
![What is FCR and why does it matter so much?](https://cocoroco.com/wp-content/uploads/2022/04/shutterstock_1616220673-1-scaled.jpg)
What is FCR and why does it matter so much?
Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?
17 May
6 min read
![How to improve your CSAT score in customer service](https://cocoroco.com/wp-content/uploads/2022/04/ifedolapo-oluwamogbiele-a-nDLZamEZY-unsplash-1-1-scaled.jpg)
How to improve your CSAT score in customer service
Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?
12 May
5 min read
![Studying abroad in Europe? Get a job in your own language](https://cocoroco.com/wp-content/uploads/2022/04/2400-important-things-for-the-traveler-are-laid-out-on-a-yellow-bright-background.jpg)
Studying abroad in Europe? Get a job in your own language
Are you an international student looking for work abroad? A bilingual job in remote customer service might be the perfect choice for you.
10 May
5 min read
![5 customer service job myths that simply aren’t true](https://cocoroco.com/wp-content/uploads/2022/04/shutterstock_2119964468-1-scaled.jpg)
5 customer service job myths that simply aren’t true
Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?
05 May
4 min read