cocoroco privacy policy

privacy policy

1. Our general principles on data processing
2. What types of information do we process?
3. Why and how do we process your personal information?
4. How do we use your information?
5. Public Forums and Chat Features
6. Sharing your information with other companies/3rd party disclosure
7. Cookie Policy
8. How do we protect your information?
9. Data transfers, storage, and processing globally
10. Changes to this privacy policy
11. Requests or questions
12. Complaints

1. Our general principles on data processing

We only obtain information if we have a valid legal basis for processing it under applicable laws, such as:Having obtained your consentNeeding to do so to fulfill an agreement with youHaving a legal obligation to do soHaving objective reasons that do not harm your interestsWe inform you regarding the nature and purpose of processing.We use information for its intended purpose or for other purposes that are compatible with the original one.We do NOT disclose information to other persons or companies outside our processors unless we have an agreement with you or are legally obliged to do so.We use high technical standards to protect your personal information.We do NOT store your personal information longer than what is necessary to serve the purposes for which the personal information was collected or further processed.We process personal data in accordance with GDPR and other relevant privacy legislation.

2. What types of information do we process?

We process and store the following personal data:

Information you provide to us: such as the information you include when using the contact form or the registration form on our website, like name, email address, or job title.Correspondence: If you contact us, we normally keep a record of the interaction.Surveys: We may ask you to fill in surveys for research purposes, where we may ask for personal information such as your name or email address.Promotions: We may ask for your information if you participate in any contests, raffles, or promotions that we may organize.Marketing preferences: such as information regarding communication preferences and information regarding relevant services.Social networking sites: If you contact us or like our website through our social media channels, we may have access to the information you share, which may include personal data (this will depend on your privacy settings).

3. Why and how do we process your personal information?

We may ask for your information when you register or enter information on our site, subscribe to a newsletter, or fill out a form.

“Processing”, as defined in Article 4 of GDPR means obtaining, using, disclosing, storing, and eventually deleting data.

We process your personal data for legitimate business purposes or for the performance of User Agreements. We process your information only when you request services or information from us, register with us, participate in public forums, or interact with us in any other way.

Sites such as social media pages are considered “Third-Party Sites”. Please note that when you provide personal data to us on a Third-Party Site, that information will be processed separately by that Third-Party Site. This means the information Cocoroco processes is covered by this Privacy Policy while the information processed by Third-Party Sites will be subject to their privacy policies. Any privacy choice you make on a Third-Party Site will not apply to our use of the personal information on the Cocoroco Platform.

4. How do we use your information?

When you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features we may use the information we collect from you to:

Personalize your experience, allowing us to deliver content and product offerings that interest you mostImprove our website in order to better serve youSend periodic emailsFollow up with them after correspondence (live chat, email, or phone inquiries)Update you regarding features on our website or changes to our Privacy PolicySend you newsletters if you’ve signed up for them, you may opt-out at any time by following the unsubscribe instructions located at the bottom of each communication.

5. Public Forums and Chat Features

Keep in mind that any information you decide to share in our comment sections or chat features may be read, collected, and used by others who access them. To request the removal of your personal information from publicly available areas of the site, contact us at privacy@cocoroco.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

6. Sharing your information with other companies/3rd party disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties. This does not include website hosting partners nor other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

6.1. Third-party links

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:“Digital Marketing Service ProvidersWe periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”

7. Cookie Policy

We use cookies.

Cookies are small files a website or its service provider transfers to your computer’s hard drive via your web browser if you allow. This enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

Cookies are also used to help us understand your preferences based on previous or current site activity, enabling us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better on-site experiences and tools in the future.

We use cookies to:

Understand and save user’s preferences for future visits.Keep track of advertisements.Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.You can choose to have your computer warn you each time a cookie is being sent, or choose to turn off all cookies. You can do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

Please note that if you turn cookies off, some of the features that make your site experience more efficient may not function properly.

8. How do we protect your information?

Ensuring your data is secure is extremely important to us which is why we have taken the necessary and adequate technical and organizational measures to ensure this.

We want to avoid any personal information from unauthorized access, disclosure, use, or alterations. For this reason, it’s also important that you also use safe passwords, without sharing them with other people and that you update them regularly.

If you have any concerns regarding our security, please contact us at privacy@cocoroco.com.

If Cocoroco were to experience a data breach and your information was affected, we will inform you if there is a risk of your data being misused and/or if there is a legal obligation to do so. In some situations, Cocoroco may be legally bound to contact the local data protection authorities in case a data breach happens.

9. Data transfers, storage, and processing globally

Cocoroco operates around the world and may transfer your personal data to other offices or third-party locations around the world – which may be outside the European Economic Area (EEA) – for the purposes that have been set out in this Privacy Policy.

In some countries outside the EEA, data protection laws may provide lower safeguards than those in the EEA, which is why we take specific additional measures to keep personal data safe as determined by GDPR, such as transferring to countries deemed adequate by the European Union or using standard contractual clauses (as approved by the European Commission).

10. Changes to this privacy policy

This Privacy Policy may be changed from time to time in order to keep up with relevant legal requirements. If we change our Privacy Policy, we will update the date at the bottom of this page and if there are any material changes, we will indicate them clearly on the website.

11. Requests or questions

Feel free to contact us if you have any questions regarding your personal data. You can also contact us with requests to exercise your rights under European data protection laws. Such rights include the rights to access, rectification, erasure, restriction of processing, data portability, and object.

If you have any requests or questions regarding our usage of personal data, you can contact our Data Protection Officer at privacy@cocoroco.com.

12. Complaints

If you have any complaints regarding the processing of your personal data, contact us first at privacy@cocoroco.com. Please note that you also have the right to lodge a complaint with the supervisory authority: Autoriteit Persoonsgegevens.