- Our general principles on data processing
- What types of information do we process?
- Why and how do we process your personal information?
- How do we use your information?
- Public Forums and Chat Features
- Sharing your information with other companies/3rd party disclosure
- How do we protect your information?
- Data transfers, storage, and processing globally
- Requests or questions
1. Our general principles on data processing
We only obtain information if we have a valid legal basis for processing it under applicable laws, such as:
Having obtained your consent
Needing to do so to fulfill an agreement with you
Having a legal obligation to do so
Having objective reasons that do not harm your interests
We inform you regarding the nature and purpose of processing.
We use information for its intended purpose or for other purposes that are compatible with the original one.
We do NOT disclose information to other persons or companies outside our processors unless we have an agreement with you or are legally obliged to do so.
We use high technical standards to protect your personal information.
We do NOT store your personal information longer than what is necessary to serve the purposes for which the personal information was collected or further processed.
We process personal data in accordance with GDPR and other relevant privacy legislation.
2. What types of information do we process?
We process and store the following personal data:
Information you provide to us: such as the information you include when using the contact form or the registration form on our website, like name, email address, or job title.
Correspondence: If you contact us, we normally keep a record of the interaction.
Surveys: We may ask you to fill in surveys for research purposes, where we may ask for personal information such as your name or email address.
Promotions: We may ask for your information if you participate in any contests, raffles, or promotions that we may organize.
Marketing preferences: such as information regarding communication preferences and information regarding relevant services.
Social networking sites: If you contact us or like our website through our social media channels, we may have access to the information you share, which may include personal data (this will depend on your privacy settings).
3. Why and how do we process your personal information?
We may ask for your information when you register or enter information on our site, subscribe to a newsletter, or fill out a form.
“Processing”, as defined in Article 4 of GDPR means obtaining, using, disclosing, storing, and eventually deleting data.
We process your personal data for legitimate business purposes or for the performance of User Agreements. We process your information only when you request services or information from us, register with us, participate in public forums, or interact with us in any other way.
4. How do we use your information?
When you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features we may use the information we collect from you to:
Personalize your experience, allowing us to deliver content and product offerings that interest you most
Improve our website in order to better serve you
Send periodic emails
Follow up with them after correspondence (live chat, email, or phone inquiries)
Send you newsletters if you’ve signed up for them, you may opt-out at any time by following the unsubscribe instructions located at the bottom of each communication.
5. Public Forums and Chat Features
Keep in mind that any information you decide to share in our comment sections or chat features may be read, collected, and used by others who access them. To request the removal of your personal information from publicly available areas of the site, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
6. Sharing your information with other companies/3rd party disclosure
We do not sell, trade, or otherwise transfer your personal data to outside parties. This does not include website hosting partners nor other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6.1. Third-party links
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
“Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
Understand and save user’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or choose to turn off all cookies. You can do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
Please note that if you turn cookies off, some of the features that make your site experience more efficient may not function properly.
8. How do we protect your information?
Ensuring your data is secure is extremely important to us which is why we have taken the necessary and adequate technical and organizational measures to ensure this.
We want to avoid any personal information from unauthorized access, disclosure, use, or alterations. For this reason, it’s also important that you also use safe passwords, without sharing them with other people and that you update them regularly.
If you have any concerns regarding our security, please contact us at email@example.com.
If Cocoroco were to experience a data breach and your information was affected, we will inform you if there is a risk of your data being misused and/or if there is a legal obligation to do so. In some situations, Cocoroco may be legally bound to contact the local data protection authorities in case a data breach happens.
9. Data transfers, storage, and processing globally
In some countries outside the EEA, data protection laws may provide lower safeguards than those in the EEA, which is why we take specific additional measures to keep personal data safe as determined by GDPR, such as transferring to countries deemed adequate by the European Union or using standard contractual clauses (as approved by the European Commission).
11. Requests or questions
Feel free to contact us if you have any questions regarding your personal data. You can also contact us with requests to exercise your rights under European data protection laws. Such rights include the rights to access, rectification, erasure, restriction of processing, data portability, and object.
If you have any requests or questions regarding our usage of personal data, you can contact our Data Protection Officer at firstname.lastname@example.org.
If you have any complaints regarding the processing of your personal data, contact us first at email@example.com. Please note that you also have the right to lodge a complaint with the supervisory authority: Autoriteit Persoonsgegevens.