General

Q: What is Cocoroco? A: Cocoroco is a hiring platform that connects companies with remote talent in customer support and compliance. It combines sourcing, skill-based matching, contracting, and payroll in one place, so companies can build teams that are flexible, skilled, and scalable, without the usual hiring overhead.

Q: How is Cocoroco different from a staffing agency? A: Agencies typically have limited talent pools, slower processes, and higher fees. Cocoroco gives companies direct access to a vetted global talent pool, matches candidates on verified skills instead of relying on manual sourcing, and combines hiring, contracting, and payroll into one platform – which Cocoroco estimates saves companies up to 30% compared to traditional agencies.

Q: How fast can I hire through Cocoroco? A: Companies can typically hire a matched, vetted candidate within 14 days of starting the process.

Q: How big is Cocoroco’s talent pool? A: Cocoroco’s platform gives access to more than 75,000 support specialists across 20+ countries, working in 16+ languages.

Q: Who founded Cocoroco, and when? A: Cocoroco was founded in 2021 by Floor van Haaren, Gerhard Jansen, and Wouter Fluitman, and is headquartered in Amsterdam, Netherlands.

For companies

Q: What roles can I hire through Cocoroco? A: Cocoroco specializes in customer support roles, and also covers compliance positions, for remote/distributed specialists.

Q: What are Cocoroco’s two hiring models? A: Flex pool: find freelance support talent and only pay for the hours worked, ideal for seasonal peaks or rapidly changing demand. Fixed pool: build a permanent core team of employees, where you can find and hire specialists through the platform via an Employer of Record structure.

Q: How does Cocoroco’s pricing work? A: Cocoroco has two pricing models:

• Fixed price (Flex): you only pay for the hours worked.
• Bill rate (Fixed): for talent with a local employment contract, the bill rate consists of the gross salary, employer costs, EOR fees, and Cocoroco’s fee.

More information can be found on the pricing page.

Q: Does Cocoroco handle legal and payroll compliance? A: Yes. Through the Cocoroco platform, we make sure everyone has a compliant employment contract, so they’re legally allowed to work in their country of residence. Whether you’re hiring a freelancer or an employee through the platform, Cocoroco ensures the collaboration is fully compliant with local labor laws.

Q: Which companies use Cocoroco? A: Companies using the platform include Rituals, bunq, KLM, Swapfiets, Pon, Vodafone, Technogym, ParkBee, and more. Our customers operate across various sectors, including automotive, e-commerce, retail, and fintech, and range from B2B to B2C businesses.

For talents

Q: How do I find work through Cocoroco? A: Candidates create a profile on the Cocoroco platform; they are able to browse open roles on verified skills,vcan apply to them, and can work remotely for global brands without being limited by location.

Q: Does Cocoroco offer freelance or employee contracts work? A: Yes. Cocoroco supports both freelance and employee contracts, depending on what the role requires.