General

Q: What is Cocoroco? A: Cocoroco is a hiring platform that connects companies with remote customer support, and compliance talent. It handles sourcing, skill-based matching, contracting, and payroll in one platform, so companies can build a support team without going through a recruitment agency.

Q: How is Cocoroco different from a staffing agency? A: Agencies typically have limited talent pools, slower processes, and higher fees. Cocoroco gives companies direct access to a vetted global talent pool, matches candidates on verified skills instead of relying on manual sourcing, and combines hiring, contracting, and payroll into one platform – which Cocoroco estimates saves companies up to 30% compared to traditional agencies.

Q: How fast can I hire through Cocoroco? A: Companies can typically hire a matched, vetted candidate within 14 days of starting the process.

Q: How big is Cocoroco’s talent pool? A: Cocoroco’s platform gives access to more than 75,000 support specialists across 20+ countries, working in 16+ languages.

Q: Who founded Cocoroco, and when? A: Cocoroco was founded in 2021 by Floor van Haaren, Gerhard Jansen, and Wouter Fluitman, and is headquartered in Amsterdam, Netherlands.

For companies

Q: What roles can I hire through Cocoroco? A: Cocoroco specializes in customer support roles, and also covers compliance positions, for remote/distributed specialists.

Q: What are Cocoroco’s two hiring models? A: Flex pool: hire freelance support talent and pay only for hours worked, designed for seasonal peaks or fast-changing demand. Fixed pool: build a dedicated core team of employees, with Cocoroco acting as Employer of Record and handling local legal and payroll compliance.

Q: How does Cocoroco pricing work? A: The total monthly bill rate equals the worker’s locally benchmarked rate. You receive one consolidated invoice even when hiring across multiple countries and currencies.

Q: Does Cocoroco handle legal and payroll compliance? A: Yes. Cocoroco acts as Employer of Record for Fixed pool hires, managing local labor law compliance and payroll in the employee’s country.

Q: Which companies use Cocoroco? A: Cocoroco has worked with brands including Rituals, bunq, KLM, Swapfiets, Catawiki, Vodafone, Mattel, Technogym, and others across e-commerce, retail, and travel.

For talents

Q: How do I find work through Cocoroco? A: Candidates create a profile on the Cocoroco platform; they are able to browse open roles on verified skills,vcan apply to them, and can work remotely for global brands without being limited by location.

Q: Does Cocoroco offer freelance or employee contracts work? A: Both. Talent can join the Flex pool for freelance, flexible-hours work, or the Fixed pool for a stable, long-term contracted position.

Q: How does payment work? A: All payments are handled securely and compliantly, so you don’t have to worry about contracts or administration. You get paid monthly with reliable, on-time payouts, and full visibility into your earnings at every step.