frequently asked questions
What will I do as a customer support agent?
As a remote customer support agent, you’ll be the link between a business and its clients. Your job is talking to customers via phone, email, live chat, or social media to solve their issues. Depending on your position, you may begin the day reviewing an open customer ticket list.
What does remote work mean?
Remote work means you work from home, co-working spaces, or anywhere quiet with a good internet connection. Everything you do will be online and stored in the cloud.
Can you explain the contract?
At the company’s request, you’ll be required to sign a labour agreement via our third-party staffing provider. Contracts are based on local regulations, and you can sign them digitally from anywhere in the world. Length of contracts can differ based on the needs of the vacancy, and you’ll be able to negotiate your salary with the company.
Who is my employer?
Your employer is our third-party staffing provider. They handle all HR-related and disciplinary matters on behalf of the company you’re working for. Cocoroco is simply a platform on which to connect with potential employers.
How do I get paid?
A: You’ll be paid monthly by our third-party staffing provider based on your contracted hours.
Can I work at Cocoroco from my country?
We currently accept agents from:
- Bosnia and Herzegovina
- Czech Republic
- South Africa
Are Cocoroco jobs freelance?
Cocoroco jobs are needs-based. Some are freelance, and others come with short- or long-term contracts.
How do I apply?
Applying on the Cocoroco platform is free. Register, fill out your profile, and take the required assessments. Once registered, you can browse jobs for free, but you can only apply once you've completed your assessments.
What does Cocoroco do?
Cocoroco matches worldwide customer service talent to jobs and opportunities best suited to them. It also helps companies find assessed, native-level customer service agents that best suit their brand.