The 2023 guide to call centre outsourcing vendors
Many call centre outsourcing companies could be a viable option for your customer service needs. But how do you find the best-in-class outsourcing partner?
12 Dec
12 min read
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Popular
14 top skills to look for in customer service agents
To win the war for talent in remote customer service, you need skilled agents on your...
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Picture Godzilla stomping across the skyline of Tokyo. That’s AI disrupting the...
How Cocoroco solves traditional recruitment problems
Traditional recruitment methods for customer support are passé. The internet makes it...
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A recent Microsoft survey threw some light on how the Gen Z workforce in particular...
What makes a good customer service agent?
Customer service is like a box of chocolates: you never know what you’re gonna get. So just what makes great customer service great?
09 Dec
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15 top tips to beat loneliness when working from home
Working from home is great — until the loneliness sets in. Thankfully, there are ways to feel less alone when working remotely.
06 Dec
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How to deal with dissatisfied customers
Putting others' needs above your own is what great customer service is made of. But how do you handle the tough ones?
02 Dec
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Diet & Focus: How food improves your working day
If you’re a full-time customer support agent, you know the 3 pm slump. But why does it happen? And what can you do to avoid it?
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