The difference between contact centre and call centre deliverables in customer service

The difference between contact centre and call centre deliverables in customer service

What’s the key difference between contact centre and call centre objectives for your business needs? And how is remote customer support changing the game?
10 min read

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Empower your customer service by going remote

Empower your customer service by going remote

There's one trick to delivering great customer service: you have to give customers what they want. But how can going remote help you do that?
8 min read
How does skills-based routing help customer service?

How does skills-based routing help customer service?

Skills-based routing is the quickest way to achieve customer service excellence. But what is it exactly, and why is it so good for business?
7 min read
5 ways to get the best out of your remote team

5 ways to get the best out of your remote team

Remote customer service is on the rise. But how do you make sure your team is ready?
9 min read
How customer service skills can help boost your career

How customer service skills can help boost your career

Experience in customer support is the best training you can get to advance professionally. But what transferable skills can you actually learn?
7 min read
The pocket dictionary of remote customer service

The pocket dictionary of remote customer service

All the remote customer service metrics, definitions, acronyms, and commonly used terms in an easy-to-read glossary.
4 min read
8 epic first contact resolution tips and how to implement them

8 epic first contact resolution tips and how to implement them

Want to work faster and more efficiently? As a remote customer service representative, these best practices can help you boost your FCR.
6 min read
8 ways to boost FCR in customer service

8 ways to boost FCR in customer service

First contact resolution is linked to customer satisfaction and reduced customer churn. But how do you actually improve your FCR?
5 min read
What is FCR and why does it matter so much?

What is FCR and why does it matter so much?

Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?
6 min read
How to improve your CSAT score in customer service

How to improve your CSAT score in customer service

Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?
5 min read

Popular

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The best productivity tools for working from home in 2022

The best productivity tools for working from home in 2022

A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
18 min read
Helpful tips and tricks to improve your remote team collaboration

Helpful tips and tricks to improve your remote team collaboration

With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?
13 min read
Working from home with a baby? It’s easier than you think

Working from home with a baby? It’s easier than you think

They’re adorable, but are babies good co-workers? Check out our tips on how to work from home with a baby, for stay-at-home parents.
15 min read
7 nifty tricks to improve your AHT

7 nifty tricks to improve your AHT

Wondering how to reduce your average handle time as an agent? Check out our insider tips on how to get lightening fast while solving tickets.
5 min read