Maximise your customer service hiring efficiency: Proven tactics to streamline recruitment and reduce costs
Imagine your business is facing an unprecedented influx of customer inquiries, and your team is struggling to keep up with the demand.
28 Apr
8 min read
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The top retail customer experience trends for 2023
Artificial intelligence, virtual reality, social commerce, and more: gear up with the latest retail customer experience trends for the coming year.
05 Dec
11 min read
How can chatbots improve customer service?
Live support remains an essential need for customers worldwide. The growing advantage of chatbots in service is revolutionising the customer experience.
28 Nov
9 min read
Call centre management best practices for 2023
If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.
21 Nov
16 min read
Utilisation vs occupancy in customer service
Tweaking call centre utilisation and occupancy rates correctly can drastically improve productivity while decreasing churn in your customer service effort.
14 Nov
8 min read
How CSAT score calculators win customer satisfaction
The CSAT score formula is a powerful metric that pulls your business ahead of competitor brands and can help you win the race for customer satisfaction.
07 Nov
11 min read
Outsourcing customer service: The pros and cons
Your customer service provision. This post looks deeply into outsourcing customer service – including the pros and cons.
31 Oct
11 min read
How to succeed at remote performance management
Performance management for remote workers is a catchphrase for every business these days. But what is it and how can you do it well?
24 Oct
10 min read
8 common challenges of managing a remote team
What are the challenges of managing remote employees? Our guide to virtual team management will help you lead your remote employees with confidence.
17 Oct
10 min read
13 Customer experience KPIs to track in 2023
In a competitive ecommerce market, which customer experience metrics can differentiate your brand from competitors and help you win customer loyalty?
10 Oct
15 min read
Popular
10 Customer Service Tactics for Fluctuating Demand
Fluctuating demand in customer service can be a significant challenge for businesses....
On-Demand Customer Service: Proven Strategies for Success
Contact centres sit at the heart of every customer-centric business. They're often the...
15 best customer experience books in 2023
We’re living in the ‘Experience Economy,’ a term first used in the late 90s by B. Joseph...
What is white glove customer service?
White gloves have always represented the best of the best. Traditionally worn by...
Popular
10 Customer Service Tactics for Fluctuating Demand
Fluctuating demand in customer service can be a significant challenge for businesses....
On-Demand Customer Service: Proven Strategies for Success
Contact centres sit at the heart of every customer-centric business. They're often the...
15 best customer experience books in 2023
We’re living in the ‘Experience Economy,’ a term first used in the late 90s by B. Joseph...
What is white glove customer service?
White gloves have always represented the best of the best. Traditionally worn by...
What types of questions can you ask a customer?
For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.
16 Jan
10 min read
The best productivity tools for working from home in 2023
A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
11 Jan
18 min read
How to get remote customer service jobs in Europe
Whether you're entry-level or professional, there are many openings for remote customer service jobs in Europe. Here's why you should consider them.
09 Jan
8 min read
The art of asking effective questions
Why should you ask effective questions? From the time of Socrates to today, the art of asking effective questions has been a powerful tool to fuel growth.
02 Jan
10 min read