What is FCR and why does it matter so much?

What is FCR and why does it matter so much?

Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?
6 min read

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How to handle customer support at peak moments

How to handle customer support at peak moments

Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
5 min read
5 best practices for remote onboarding

5 best practices for remote onboarding

Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
5 min read
How to ace customer service job interviews like a pro

How to ace customer service job interviews like a pro

Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
5 min read
14 top skills to look for in customer service agents

14 top skills to look for in customer service agents

Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
6 min read
How remote customer service can boost your CV

How remote customer service can boost your CV

As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
6 min read
How Cocoroco solves traditional recruitment problems

How Cocoroco solves traditional recruitment problems

Fondly recalling the days of job vacancies in newspapers? Neither are we. Get online and pick the talent you’re looking for with Cocoroco.
6 min read
5 best ways to build a happy remote workforce

5 best ways to build a happy remote workforce

Why do good employees leave their jobs? And how do you get them to stay? Here are our top tips on managing your remote team.
5 min read
What makes a good customer service agent?

What makes a good customer service agent?

Customer service is like a box of chocolates: you never know what you’re gonna get. So just what makes great customer service great?
4 min read
7 top tips to beat loneliness when working from home

7 top tips to beat loneliness when working from home

Working from home is great — until the loneliness sets in. Thankfully, there are ways to feel less alone when working remotely.
5 min read

Popular

Popular

5 things you should never say to angry customers

5 things you should never say to angry customers

Dealing with angry customers can get to the hardiest support agent. The good thing is, it's you who has the power to calm them down.
5 min read
Outsourcing vs remote staffing: what’s best for you?

Outsourcing vs remote staffing: what’s best for you?

As a customer service provider, your goal is to attract and retain customers. So, what’s best - outsourcing or staffing an in-house team?
4 min read
5 tips for travelling as a customer support agent

5 tips for travelling as a customer support agent

Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.
6 min read
How customer support improves your communication

How customer support improves your communication

Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?
5 min read