What is social customer service?

What is social customer service?

Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
12 min read

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5 benefits of hiring multilingual talent

5 benefits of hiring multilingual talent

If you’re stuck in the hiring process, why not look for talent further afield? There's a whole world of talent out there.
3 min read
7 essential remote recruitment tips

7 essential remote recruitment tips

What’s better than connecting talent and companies? These remote recruitment tips will help you find the best people for any job.
5 min read
How to create a healthy work-from-home environment

How to create a healthy work-from-home environment

Working from home is rewarding in so many ways. But how can you make sure you stay healthy in mind and body while doing it?
6 min read
What are the top customer support trends for 2022?

What are the top customer support trends for 2022?

With the era of the digital native hastening massive changes in customer support, we focus on the trends that can make or break your business.
6 min read
How Cocoroco works for candidates

How Cocoroco works for candidates

As a customer service candidate, you might be wondering how Cocoroco works for you. Here’s everything you need to know.
5 min read
How Cocoroco works for companies

How Cocoroco works for companies

New things can be scary and change can be hard. But with Cocoroco, recruiting customer support agents needn’t be.
4 min read
How Cocoroco can scale your customer support fast

How Cocoroco can scale your customer support fast

Customer service spikes require quick thinking to counter. Find out how Cocoroco can help you scale up your team in just a few days.
4 min read
How to attract high-quality talent to your company

How to attract high-quality talent to your company

Recruiting new talent can be daunting. Following these steps will help, especially in the customer service realm.
5 min read
Struggling to find qualified customer support candidates? Take your talent search global

Struggling to find qualified customer support candidates? Take your talent search global

Finding qualified CX candidates is hard. But have you considered the fact you're just not looking far enough?
2 min read

Popular

Popular

Studying abroad in Europe? Get a job in your own language

Studying abroad in Europe? Get a job in your own language

Travelling abroad to study is exciting.  Whether you’re an exchange student, Fulbright scholar, or paying your way, moving to a foreign country will introduce you to new experiences.  Be they adapting to a different culture, trying out exotic ...
5 min read
5 customer service job myths that simply aren’t true

5 customer service job myths that simply aren’t true

Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?
4 min read
Why does cultural diversity matter in customer support?

Why does cultural diversity matter in customer support?

Remote teams are diverse by nature. But how do you create a more diverse workplace and what can cultural diversity do for your customers?
5 min read
From call centre to customer support: a brief history

From call centre to customer support: a brief history

What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?
7 min read