Listening with intent to understand can help you grow

Listening with intent to understand can help you grow

What’s the difference between listening to respond vs listening to understand? Master these easy techniques to benefit your personal and professional growth.
12 min read

Highlights

How Cocoroco works for candidates

How Cocoroco works for candidates

As a customer service candidate, you might be wondering how Cocoroco works for you. Here’s ...
5 min read
15 best customer experience books in 2022

15 best customer experience books in 2022

In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2022 can teach you how.
18 min read
Can customer support certification boost your career?

Can customer support certification boost your career?

A certified degree in customer service? Yes, that’s a real thing. But how can customer support certification help your professional growth?
11 min read
The best productivity tools for working from home in 2022

The best productivity tools for working from home in 2022

A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
18 min read
Helpful tips and tricks to improve your remote team collaboration

Helpful tips and tricks to improve your remote team collaboration

With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?
13 min read
Working from home with a baby? It’s easier than you think

Working from home with a baby? It’s easier than you think

They’re adorable, but are babies good co-workers? Check out our tips on how to work from home with a baby, for stay-at-home parents.
15 min read
7 nifty tricks to improve your AHT

7 nifty tricks to improve your AHT

Wondering how to reduce your average handle time as an agent? Check out our insider tips on how to get lightening fast while solving tickets.
5 min read
The 4 social skills you’ll perfect with customer service

The 4 social skills you’ll perfect with customer service

Remote customer service can get you ahead of the rest with interpersonal skills. But what are they? And how do they boost your career?
5 min read
How to provide exceptional customer service: strategies + examples

How to provide exceptional customer service: strategies + examples

We all know what good service looks like. But how do you provide exceptional customer service? Read on to find the best strategies and examples.
9 min read
The value of humans in customer service

The value of humans in customer service

With the advance of machine learning, automation, and conversational AI, what does the future look like for humans in customer service?
8 min read

Popular

Popular

Is customer service a career for professional growth?

Is customer service a career for professional growth?

Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
16 min read
10 ways to combat working from home fatigue

10 ways to combat working from home fatigue

If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
13 min read
15 best customer experience books in 2022

15 best customer experience books in 2022

In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2022 can teach you how.
18 min read
Can customer support certification boost your career?

Can customer support certification boost your career?

A certified degree in customer service? Yes, that’s a real thing. But how can customer support certification help your professional growth?
11 min read