What is white glove customer service?
What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.
23 Jan
10 min read
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Popular
Studying abroad in Europe? Get a job in your own language
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5 customer service job myths that simply aren’t true
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Why does cultural diversity matter in customer support?
We live in a connected world. One so interlinked that the Black Lives Matter movement...
From call centre to customer support: a brief history
In the 80s, it would have seemed like science fiction to touch a tiny glass screen and...
Popular
Studying abroad in Europe? Get a job in your own language
Travelling abroad to study is exciting. Whether you’re an exchange student, Fulbright...
5 customer service job myths that simply aren’t true
Good customer service is something we rely on and take for granted. Businesses that...
Why does cultural diversity matter in customer support?
We live in a connected world. One so interlinked that the Black Lives Matter movement...
From call centre to customer support: a brief history
In the 80s, it would have seemed like science fiction to touch a tiny glass screen and...
Why you should stop rushing your agents over average handling time
Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?
19 Apr
4 min read
7 mistakes all customer service agents have made
The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?
12 Apr
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Why are customers so angry? Like, all the time
Sure, you have a Keep Calm and Carry On mug, but wouldn’t customer service be easier if you actually knew why customers are angry?
05 Apr
5 min read
A day in the life of remote customer support agent Natasha
Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave her the freedom she desired.
29 Mar
5 min read