Multilingual Support: A Guide to Finding & Retaining Agents
Multilingual customer service agents are hard to find and retain. Read our guide on how to find and keep the best agents out there.
21 Feb
12 min read
Highlights
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How Cocoroco can scale your customer support fast
Customer service spikes require quick thinking to counter. Find out how Cocoroco can help you scale up your team in just a few days.
25 Oct
4 min read
How to attract high-quality talent to your company
Recruiting new talent can be daunting. Following these steps will help, especially in the customer service realm.
25 Oct
5 min read
Struggling to find qualified customer support candidates? Take your talent search global
Finding qualified CX candidates is hard. But have you considered the fact you're just not looking far enough?
19 Aug
2 min read
How going remote with your customer support will help you grow
In a world of Silicon Valley startups, growth is hard. But taking your customer experience remote could be the answer to your problems.
19 Aug
4 min read
How remote hiring customer support can help you focus on your business
Everyone is talking about remote work, but there’s more to it than not wearing pants. Going remote means you get more time to focus on your business.
19 Aug
4 min read
Is it time to scale your multilingual customer support?
As the need for localization grows, multilingual customer support is becoming essential. It’s probably time you thought about scaling.
19 Aug
4 min read
How’s hiring going?
There's currently an intense labor shortage. But what’s causing it?
11 Aug
4 min read
How to win the war for talent in customer service
The war for talent isn’t new. It’s been going on for 20 years. But is the war actually winnable? And, if so, where do you start?
11 Aug
5 min read
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Can customer support certification boost your career?
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7 nifty tricks to improve your AHT
Wondering how to reduce your average handle time as an agent? Check out our insider tips on how to get lightening fast while solving tickets.
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The 4 social skills you’ll perfect with customer service
Remote customer service can get you ahead of the rest with interpersonal skills. But what are they? And how do they boost your career?
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How to provide exceptional customer service: strategies + examples
We all know what good service looks like. But how do you provide exceptional customer service? Read on to find the best strategies and examples.
17 Jun
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The value of humans in customer service
With the advance of machine learning, automation, and conversational AI, what does the future look like for humans in customer service?
14 Jun
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