9 proven strategies to effectively tackle CS staffing shortages
How can you effectively address customer service staffing shortages? These nine strategies will keep your CS operations running smoothly — no matter what.
14 Mar
10 min read
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How to handle customer support at peak moments
Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
03 Jan
5 min read
5 best practices for remote onboarding
Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
30 Dec
5 min read
How to ace customer service job interviews like a pro
Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
27 Dec
5 min read
14 top skills to look for in customer service agents
Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
23 Dec
6 min read
How remote customer service can boost your CV
As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
20 Dec
6 min read
How Cocoroco solves traditional recruitment problems
Fondly recalling the days of job vacancies in newspapers? Neither are we. Get online and pick the talent you’re looking for with Cocoroco.
16 Dec
5 min read
5 best ways to build a happy remote workforce
Why do good employees leave their jobs? And how do you get them to stay? Here are our top tips on managing your remote team.
13 Dec
5 min read
What makes a good customer service agent?
Customer service is like a box of chocolates: you never know what you’re gonna get. So just what makes great customer service great?
09 Dec
4 min read
15 top tips to beat loneliness when working from home
Working from home is great — until the loneliness sets in. Thankfully, there are ways to feel less alone when working remotely.
06 Dec
11 min read
Popular
Listening with intent to understand can help you grow
There are many professional advantages to listening with the intent to understand. Also...
The difference between contact centre and call centre deliverables in customer service
Excellent customer service helps you grow in the best way possible by delivering...
The guide to scaling customer support at every business level
Whether you’re a startup, scale-up, or an established business, you need to consider...
The management checklist for transitioning to remote work
The world of work as we’ve known it has changed. Many traditional office environments...
Popular
Listening with intent to understand can help you grow
There are many professional advantages to listening with the intent to understand. Also...
The difference between contact centre and call centre deliverables in customer service
Excellent customer service helps you grow in the best way possible by delivering...
The guide to scaling customer support at every business level
Whether you’re a startup, scale-up, or an established business, you need to consider...
The management checklist for transitioning to remote work
The world of work as we’ve known it has changed. Many traditional office environments...
Wondering how to do call centre work from home?
Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug
10 min read
What is social customer service?
Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug
12 min read
Call centre services for small businesses: pros and cons
Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug
16 min read
Is customer service a career for professional growth?
Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
08 Aug
16 min read