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How to handle customer support at peak moments
Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
03 Jan
5 min read

5 best practices for remote onboarding
Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
30 Dec
5 min read

How to ace customer service job interviews like a pro
Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
27 Dec
5 min read

14 top skills to look for in customer service agents
Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
23 Dec
6 min read

How remote customer service can boost your CV
As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
20 Dec
6 min read

How Cocoroco solves traditional recruitment problems
Fondly recalling the days of job vacancies in newspapers? Neither are we. Get online and pick the talent you’re looking for with Cocoroco.
16 Dec
5 min read

5 best ways to build a happy remote workforce
Why do good employees leave their jobs? And how do you get them to stay? Here are our top tips on managing your remote team.
13 Dec
5 min read

What makes a good customer service agent?
Customer service is like a box of chocolates: you never know what you’re gonna get. So just what makes great customer service great?
09 Dec
4 min read

15 top tips to beat loneliness when working from home
Working from home is great — until the loneliness sets in. Thankfully, there are ways to feel less alone when working remotely.
06 Dec
11 min read
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Listening with intent to understand can help you grow
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The difference between contact centre and call centre deliverables in customer service
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The guide to scaling customer support at every business level
The management checklist for transitioning to remote work
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Popular
Listening with intent to understand can help you grow
data toto macau slot gacor 4d agen slot situs gacor totoagung2 situs toto slot bandar...
The difference between contact centre and call centre deliverables in customer service
cantiktoto cantiktoto amintoto totoagung totoagung2 totoagung demo spaceman totoagung2...
The guide to scaling customer support at every business level
The management checklist for transitioning to remote work
slot gacor 4d situs toto slot gacor 4d agen toto amintoto login slot gacor 4d link...

Wondering how to do call centre work from home?
Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug
1 min read

What is social customer service?
Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug
1 min read

Call centre services for small businesses: pros and cons
Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug
1 min read

Is customer service a career for professional growth?
Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
08 Aug
1 min read