SIGN IN
REGISTER
M
SIGN IN
ARE YOU A COMPANY?
9 proven strategies to effectively tackle CS staffing shortages

9 proven strategies to effectively tackle CS staffing shortages

How can you effectively address customer service staffing shortages? These nine strategies will keep your CS operations running smoothly — no matter what.
READ MORE
14 Mar 10 min read

Highlights

No results found.
How to handle customer support at peak moments

How to handle customer support at peak moments

Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
03 Jan 5 min read
5 best practices for remote onboarding

5 best practices for remote onboarding

Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
30 Dec 5 min read
How to ace customer service job interviews like a pro

How to ace customer service job interviews like a pro

Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
27 Dec 5 min read
14 top skills to look for in customer service agents

14 top skills to look for in customer service agents

Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
23 Dec 6 min read
How remote customer service can boost your CV

How remote customer service can boost your CV

As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
20 Dec 6 min read
How Cocoroco solves traditional recruitment problems

How Cocoroco solves traditional recruitment problems

Fondly recalling the days of job vacancies in newspapers? Neither are we. Get online and pick the talent you’re looking for with Cocoroco.
16 Dec 5 min read
5 best ways to build a happy remote workforce

5 best ways to build a happy remote workforce

Why do good employees leave their jobs? And how do you get them to stay? Here are our top tips on managing your remote team.
13 Dec 5 min read
What makes a good customer service agent?

What makes a good customer service agent?

Customer service is like a box of chocolates: you never know what you’re gonna get. So just what makes great customer service great?
09 Dec 4 min read
15 top tips to beat loneliness when working from home

15 top tips to beat loneliness when working from home

Working from home is great — until the loneliness sets in. Thankfully, there are ways to feel less alone when working remotely.
06 Dec 11 min read

Popular

APPLY TO WORK

Popular

START HIRING
Wondering how to do call centre work from home?

Wondering how to do call centre work from home?

Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug 1 min read
What is social customer service?

What is social customer service?

Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug 1 min read
Call centre services for small businesses: pros and cons

Call centre services for small businesses: pros and cons

Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug 1 min read
Is customer service a career for professional growth?

Is customer service a career for professional growth?

Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
08 Aug 1 min read