On-Demand Customer Service: Proven Strategies for Success
On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.
31 Jan
9 min read
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Empower your customer service by going remote
In a digital-first world, maybe it’s time to let go of the lingering desire for a...
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Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...
5 ways to get the best out of your remote team
Going fully remote is a relatively new concept, especially for customer service. So even...
How customer service skills can help boost your career
Across industries, people who can communicate well, maintain a positive attitude, and...
Popular
Empower your customer service by going remote
In a digital-first world, maybe it’s time to let go of the lingering desire for a...
How does skills-based routing help customer service?
Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...
5 ways to get the best out of your remote team
Going fully remote is a relatively new concept, especially for customer service. So even...
How customer service skills can help boost your career
Across industries, people who can communicate well, maintain a positive attitude, and...
The pocket dictionary of remote customer service
All the remote customer service metrics, definitions, acronyms, and commonly used terms in an easy-to-read glossary.
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Want to work faster and more efficiently? As a remote customer service representative, these best practices can help you boost your FCR.
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First contact resolution is linked to customer satisfaction and reduced customer churn. But how do you actually improve your FCR?
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Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?
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