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Expert strategies for overcoming seasonal peaks in customer service

Expert strategies for overcoming seasonal peaks in customer service

As the seasons change, so do the peaks in customer support. However, with the right preparation and mindset, these busy periods can be an opportunity to showcase your exceptional customer service and build lasting relationships with your customers.
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09 May 6 min read

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What is social customer service?

What is social customer service?

Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug 12 min read
Call centre services for small businesses: pros and cons

Call centre services for small businesses: pros and cons

Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug 16 min read
Is customer service a career for professional growth?

Is customer service a career for professional growth?

Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
08 Aug 16 min read
10 ways to combat working from home fatigue

10 ways to combat working from home fatigue

If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
01 Aug 13 min read
Can customer support certification boost your career?

Can customer support certification boost your career?

A certified degree in customer service? Yes, that’s a real thing. But how can customer support certification help your professional growth?
18 Jul 11 min read
Helpful tips and tricks to improve your remote team collaboration

Helpful tips and tricks to improve your remote team collaboration

With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?
04 Jul 14 min read
Working from home with a baby? It’s easier than you think

Working from home with a baby? It’s easier than you think

They’re adorable, but are babies good co-workers? Check out our tips on how to work from home with a baby, for stay-at-home parents.
27 Jun 15 min read
7 nifty tricks to improve your AHT

7 nifty tricks to improve your AHT

Wondering how to reduce your average handle time as an agent? Check out our insider tips on how to get lightening fast while solving tickets.
24 Jun 5 min read
The 4 social skills you’ll perfect with customer service

The 4 social skills you’ll perfect with customer service

Remote customer service can get you ahead of the rest with interpersonal skills. But what are they? And how do they boost your career?
21 Jun 5 min read

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The 2023 guide to call centre outsourcing vendors

The 2023 guide to call centre outsourcing vendors

Many call centre outsourcing companies could be a viable option for your customer service needs. But how do you find the best-in-class outsourcing partner?
12 Dec 12 min read
The top retail customer experience trends for 2023

The top retail customer experience trends for 2023

Artificial intelligence, virtual reality, social commerce, and more: gear up with the latest retail customer experience trends for the coming year.
05 Dec 11 min read
How can chatbots improve customer service?

How can chatbots improve customer service?

Live support remains an essential need for customers worldwide. The growing advantage of chatbots in service is revolutionising the customer experience.
28 Nov 9 min read
Call centre management best practices for 2023

Call centre management best practices for 2023

If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.
21 Nov 16 min read