Blog - Cocoroco

The best productivity tools for working from home in 2023

A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?

Science tells us anger is a primary emotion in response to blocked goals or unmet...

This is the story of Natasha, a customer support agent working from Sri Lanka. When did...

Dealing with a dissatisfied customer can feel like being caught in a full-blown...

“To outsource, or to staff, that is the question.” But, if you’re not into...

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Science tells us anger is a primary emotion in response to blocked goals or unmet...

This is the story of Natasha, a customer support agent working from Sri Lanka. When did...

Dealing with a dissatisfied customer can feel like being caught in a full-blown...

“To outsource, or to staff, that is the question.” But, if you’re not into...

Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.

08 Feb 6 min read

Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?

01 Feb 5 min read

Whether you're working from home, an Airbnb over the sea, or an office cubicle — what can you expect from a job in customer service?

25 Jan 10 min read

That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be a career in customer care.

18 Jan 4 min read