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Mastering seasonal workforce dynamics: A comprehensive strategy

Mastering seasonal workforce dynamics: A comprehensive strategy

In an era where customer demand fluctuates with the seasons and remote work is not just a trend but a staple, managing a seasonal workforce has become a critical skill for businesses.
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08 Feb 5 min read

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What are the tax implications of working remotely from another country?

What are the tax implications of working remotely from another country?

If you’ve been wondering ‘How can I work remotely from another country?’ or ‘What are the tax implications of working abroad?’ this article is for you.
19 Dec 11 min read
The 2023 guide to call centre outsourcing vendors

The 2023 guide to call centre outsourcing vendors

Many call centre outsourcing companies could be a viable option for your customer service needs. But how do you find the best-in-class outsourcing partner?
12 Dec 12 min read
The top retail customer experience trends for 2023

The top retail customer experience trends for 2023

Artificial intelligence, virtual reality, social commerce, and more: gear up with the latest retail customer experience trends for the coming year.
05 Dec 11 min read
How can chatbots improve customer service?

How can chatbots improve customer service?

Live support remains an essential need for customers worldwide. The growing advantage of chatbots in service is revolutionising the customer experience.
28 Nov 9 min read
Call centre management best practices for 2023

Call centre management best practices for 2023

If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.
21 Nov 16 min read
Utilisation vs occupancy in customer service

Utilisation vs occupancy in customer service

Tweaking call centre utilisation and occupancy rates correctly can drastically improve productivity while decreasing churn in your customer service effort.
14 Nov 8 min read
How CSAT score calculators win customer satisfaction

How CSAT score calculators win customer satisfaction

The CSAT score formula is a powerful metric that pulls your business ahead of competitor brands and can help you win the race for customer satisfaction.
07 Nov 11 min read
Outsourcing customer service: The pros and cons

Outsourcing customer service: The pros and cons

Your customer service provision. This post looks deeply into outsourcing customer service – including the pros and cons.
31 Oct 11 min read
How to succeed at remote performance management

How to succeed at remote performance management

Performance management for remote workers is a catchphrase for every business these days. But what is it and how can you do it well?
24 Oct 10 min read

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On-Demand Customer Service: Proven Strategies for Success

On-Demand Customer Service: Proven Strategies for Success

On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.
31 Jan 9 min read
15 best customer experience books in 2023

15 best customer experience books in 2023

In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2023 can teach you how.
25 Jan 18 min read
What is white glove customer service?

What is white glove customer service?

What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.
23 Jan 10 min read
What types of questions can you ask a customer?

What types of questions can you ask a customer?

For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.
16 Jan 10 min read