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Popular
What exactly does a customer service agent do?
If you're a quick thinker who enjoys problem-solving and helping others, you're probably...
How to get started as a remote support agent
Richard Branson said, “There are few things more important than good old-fashioned,...
7 common customer support recruitment mistakes
Hiring the wrong people can be very costly. With 95% of companies admitting to...
How to handle customer support at peak moments
Whether the holidays are coming or are months away, customer spikes are inevitable....
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Popular
What exactly does a customer service agent do?
If you're a quick thinker who enjoys problem-solving and helping others, you're probably...
How to get started as a remote support agent
Richard Branson said, “There are few things more important than good old-fashioned,...
7 common customer support recruitment mistakes
Hiring the wrong people can be very costly. With 95% of companies admitting to...
How to handle customer support at peak moments
Whether the holidays are coming or are months away, customer spikes are inevitable....
![5 best practices for remote onboarding](https://cocoroco.com/wp-content/uploads/2021/12/woman-standing-in-front-of-yellow-background-scaled.jpg)
5 best practices for remote onboarding
Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
30 Dec
5 min read
![How to ace customer service job interviews like a pro](https://cocoroco.com/wp-content/uploads/2021/12/visuals-sW_BS0OVgv0-unsplash-scaled.jpg)
How to ace customer service job interviews like a pro
Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
27 Dec
5 min read
![14 top skills to look for in customer service agents](https://cocoroco.com/wp-content/uploads/2021/12/thought-catalog-FACFpJVoMJs-unsplash-scaled.jpg)
14 top skills to look for in customer service agents
Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
23 Dec
6 min read
![How remote customer service can boost your CV](https://cocoroco.com/wp-content/uploads/2021/12/2400-girl-surprised-looking-at-laptop-isolated-on-blue-background.jpg)
How remote customer service can boost your CV
As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
20 Dec
6 min read