Blog - Cocoroco

On-Demand Customer Service: Proven Strategies for Success

On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.

Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...

Going fully remote is a relatively new concept, especially for customer service. So even...

Across industries, people who can communicate well, maintain a positive attitude, and...

Remote customer service has its own special lingo. You could be a master of the industry...

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Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...

Going fully remote is a relatively new concept, especially for customer service. So even...

Across industries, people who can communicate well, maintain a positive attitude, and...

Remote customer service has its own special lingo. You could be a master of the industry...

Want to work faster and more efficiently? As a remote customer service representative, these best practices can help you boost your FCR.

24 May 6 min read

First contact resolution is linked to customer satisfaction and reduced customer churn. But how do you actually improve your FCR?

19 May 5 min read

Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?

17 May 6 min read

Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?

12 May 5 min read