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How does skills-based routing help customer service?
Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...
5 ways to get the best out of your remote team
Going fully remote is a relatively new concept, especially for customer service. So even...
How customer service skills can help boost your career
Across industries, people who can communicate well, maintain a positive attitude, and...
The pocket dictionary of remote customer service
Remote customer service has its own special lingo. You could be a master of the industry...
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Popular
How does skills-based routing help customer service?
Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...
5 ways to get the best out of your remote team
Going fully remote is a relatively new concept, especially for customer service. So even...
How customer service skills can help boost your career
Across industries, people who can communicate well, maintain a positive attitude, and...
The pocket dictionary of remote customer service
Remote customer service has its own special lingo. You could be a master of the industry...
![8 epic first contact resolution tips and how to implement them](https://cocoroco.com/wp-content/uploads/2022/04/shutterstock_2042416766-1-scaled.jpg)
8 epic first contact resolution tips and how to implement them
Want to work faster and more efficiently? As a remote customer service representative, these best practices can help you boost your FCR.
24 May
6 min read
![8 ways to boost FCR in customer service](https://cocoroco.com/wp-content/uploads/2022/05/shutterstock_1809601789-1-scaled.jpg)
8 ways to boost FCR in customer service
First contact resolution is linked to customer satisfaction and reduced customer churn. But how do you actually improve your FCR?
19 May
5 min read
![What is FCR and why does it matter so much?](https://cocoroco.com/wp-content/uploads/2022/04/shutterstock_1616220673-1-scaled.jpg)
What is FCR and why does it matter so much?
Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?
17 May
6 min read
![How to improve your CSAT score in customer service](https://cocoroco.com/wp-content/uploads/2022/04/ifedolapo-oluwamogbiele-a-nDLZamEZY-unsplash-1-1-scaled.jpg)
How to improve your CSAT score in customer service
Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?
12 May
5 min read