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The 4 social skills you’ll perfect with customer service
Charming people can easily navigate the labyrinths of workplace politics, but being a...
How to provide exceptional customer service: strategies + examples
Being good at customer support isn’t an industrial secret. Being reachable to...
The value of humans in customer service
There's a lot of buzz about new-fangled technology in customer support. In even the most...
Empower your customer service by going remote
In a digital-first world, maybe it’s time to let go of the lingering desire for a...
![Background@2x (4)](https://cocoroco.com/wp-content/uploads/2021/10/Background@2x-4.png)
Popular
The 4 social skills you’ll perfect with customer service
Charming people can easily navigate the labyrinths of workplace politics, but being a...
How to provide exceptional customer service: strategies + examples
Being good at customer support isn’t an industrial secret. Being reachable to...
The value of humans in customer service
There's a lot of buzz about new-fangled technology in customer support. In even the most...
Empower your customer service by going remote
In a digital-first world, maybe it’s time to let go of the lingering desire for a...
![How does skills-based routing help customer service?](https://cocoroco.com/wp-content/uploads/2022/05/shutterstock_1576986868-scaled.jpg)
How does skills-based routing help customer service?
Skills-based routing is the quickest way to achieve customer service excellence. But what is it exactly, and why is it so good for business?
09 Jun
7 min read
![5 ways to get the best out of your remote team](https://cocoroco.com/wp-content/uploads/2022/05/ball-park-brand-RKQ4-Q5FF-o-unsplash-scaled.jpg)
5 ways to get the best out of your remote team
Remote customer service is on the rise. But how do you make sure your team is ready?
02 Jun
9 min read
![How customer service skills can help boost your career](https://cocoroco.com/wp-content/uploads/2022/05/pexels-anna-shvets-6250951-1-1.jpg)
How customer service skills can help boost your career
Experience in customer support is the best training you can get to advance professionally. But what transferable skills can you actually learn?
31 May
7 min read
![The pocket dictionary of remote customer service](https://cocoroco.com/wp-content/uploads/2022/05/pexels-stas-knop-5939401-scaled.jpg)
The pocket dictionary of remote customer service
All the remote customer service metrics, definitions, acronyms, and commonly used terms in an easy-to-read glossary.
27 May
4 min read