15 best customer experience books in 2023
In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2023 can teach you how.
25 Jan
18 min read
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Popular
8 epic first contact resolution tips and how to implement them
What's the big deal about first contact resolution? Why are companies so focused on it?...
8 ways to boost FCR in customer service
First contact resolution is the watchword for modern customer service. Once known as...
What is FCR and why does it matter so much?
We've all had to call customer support at some point in life. And however simple or...
How to improve your CSAT score in customer service
If you're a service agent, your customer satisfaction (CSAT) score can make you. It...
Popular
8 epic first contact resolution tips and how to implement them
What's the big deal about first contact resolution? Why are companies so focused on it?...
8 ways to boost FCR in customer service
First contact resolution is the watchword for modern customer service. Once known as...
What is FCR and why does it matter so much?
We've all had to call customer support at some point in life. And however simple or...
How to improve your CSAT score in customer service
If you're a service agent, your customer satisfaction (CSAT) score can make you. It...
Studying abroad in Europe? Get a job in your own language
Are you an international student looking for work abroad? A bilingual job in remote customer service might be the perfect choice for you.
10 May
5 min read
5 customer service job myths that simply aren’t true
Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?
05 May
4 min read
Why does cultural diversity matter in customer support?
Remote teams are diverse by nature. But how do you create a more diverse workplace and what can cultural diversity do for your customers?
03 May
5 min read
From call centre to customer support: a brief history
What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?
29 Apr
7 min read