6 ecommerce customer experience trends for 2023

6 ecommerce customer experience trends for 2023

Ecommerce customer experience trends can boost your sales and help your brand succeed in a competitive digital market. But which ones matter in 2023?
13 min read

Highlights

A day in the life of remote customer support agent Natasha

A day in the life of remote customer support agent Natasha

Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave ...
5 min read
How to get started as a remote support agent

How to get started as a remote support agent

That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be ...
4 min read
What are the top customer support trends for 2022?

What are the top customer support trends for 2022?

With the era of the digital native hastening massive changes in customer support, we focus ...
6 min read
Listening with intent to understand can help you grow

Listening with intent to understand can help you grow

What’s the difference between listening to respond vs listening to understand? Master these easy techniques to benefit your personal and professional growth.
12 min read
The difference between contact centre and call centre deliverables in customer service

The difference between contact centre and call centre deliverables in customer service

What’s the key difference between contact centre and call centre objectives for your business needs? And how is remote customer support changing the game?
10 min read
The guide to scaling customer support at every business level

The guide to scaling customer support at every business level

If you’re doing all the right things, your customer base is likely growing. Is it time you thought about scaling customer support for your business?
14 min read
The management checklist for transitioning to remote work

The management checklist for transitioning to remote work

As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
13 min read
Wondering how to do call centre work from home?

Wondering how to do call centre work from home?

Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
10 min read
What is social customer service?

What is social customer service?

Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
12 min read
Call centre services for small businesses: pros and cons

Call centre services for small businesses: pros and cons

Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
16 min read
Is customer service a career for professional growth?

Is customer service a career for professional growth?

Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
16 min read
10 ways to combat working from home fatigue

10 ways to combat working from home fatigue

If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
13 min read

Popular

Popular

The management checklist for transitioning to remote work

The management checklist for transitioning to remote work

As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
13 min read
Wondering how to do call centre work from home?

Wondering how to do call centre work from home?

Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
10 min read
What is social customer service?

What is social customer service?

Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
12 min read
Call centre services for small businesses: pros and cons

Call centre services for small businesses: pros and cons

Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
16 min read