6 ecommerce customer experience trends for 2023
Ecommerce customer experience trends can boost your sales and help your brand succeed in a competitive digital market. But which ones matter in 2023?
03 Oct
13 min read
Highlights
A day in the life of remote customer support agent Natasha
Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave ...
29 Mar
5 min read
How to get started as a remote support agent
That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be ...
18 Jan
4 min read
What are the top customer support trends for 2022?
With the era of the digital native hastening massive changes in customer support, we focus ...
08 Nov
6 min read
Listening with intent to understand can help you grow
What’s the difference between listening to respond vs listening to understand? Master these easy techniques to benefit your personal and professional growth.
26 Sep
12 min read
The difference between contact centre and call centre deliverables in customer service
What’s the key difference between contact centre and call centre objectives for your business needs? And how is remote customer support changing the game?
19 Sep
10 min read
The guide to scaling customer support at every business level
If you’re doing all the right things, your customer base is likely growing. Is it time you thought about scaling customer support for your business?
12 Sep
14 min read
The management checklist for transitioning to remote work
As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
05 Sep
13 min read
Wondering how to do call centre work from home?
Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug
10 min read
What is social customer service?
Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug
12 min read
Call centre services for small businesses: pros and cons
Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug
16 min read
Is customer service a career for professional growth?
Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
08 Aug
16 min read
10 ways to combat working from home fatigue
If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
01 Aug
13 min read
Popular
6 ecommerce customer experience trends for 2023
In a world full of online shoppers, staying ahead of the leading ecommerce customer...
Listening with intent to understand can help you grow
There are many professional advantages to listening with the intent to understand. Also...
The difference between contact centre and call centre deliverables in customer service
Excellent customer service helps you grow in the best way possible by delivering...
The guide to scaling customer support at every business level
Whether you’re a startup, scale-up, or an established business, you need to consider...
Popular
6 ecommerce customer experience trends for 2023
In a world full of online shoppers, staying ahead of the leading ecommerce customer...
Listening with intent to understand can help you grow
There are many professional advantages to listening with the intent to understand. Also...
The difference between contact centre and call centre deliverables in customer service
Excellent customer service helps you grow in the best way possible by delivering...
The guide to scaling customer support at every business level
Whether you’re a startup, scale-up, or an established business, you need to consider...
The management checklist for transitioning to remote work
As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
05 Sep
13 min read
Wondering how to do call centre work from home?
Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug
10 min read
What is social customer service?
Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug
12 min read
Call centre services for small businesses: pros and cons
Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug
16 min read