6 ways fluctuating customer service volume is affecting your business operations
Are your customer service team—and your business—prepared for upcoming demands in customer service during peak periods?
01 Jun
6 min read
Highlights
Expert tips for identifying and hiring top customer service talent
As experts in identifying and screening customer service talent, we understand the ...
14 Apr
14 min read
A day in the life of remote customer support agent Natasha
Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave ...
29 Mar
5 min read
How to get started as a remote support agent
That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be ...
18 Jan
4 min read
Expert strategies for overcoming seasonal peaks in customer service
As the seasons change, so do the peaks in customer support. However, with the right preparation and mindset, these busy periods can be an opportunity to showcase your exceptional customer service and build lasting relationships with your customers.
09 May
6 min read
Maximise your customer service hiring efficiency: Proven tactics to streamline recruitment and reduce costs
Imagine your business is facing an unprecedented influx of customer inquiries, and your team is struggling to keep up with the demand.
28 Apr
8 min read
Expert tips for identifying and hiring top customer service talent
As experts in identifying and screening customer service talent, we understand the importance of hiring the right candidate for customer service roles.
14 Apr
14 min read
6 key strategies to reinforce your CS department during tough economic times
Customer service extends beyond meeting your customers where they are in the buyers' journey. It now includes anticipating their needs.
05 Apr
10 min read
9 proven strategies to effectively tackle CS staffing shortages
How can you effectively address customer service staffing shortages? These nine strategies will keep your CS operations running smoothly — no matter what.
14 Mar
10 min read
Which customer support staffing model is right for you?
Want to keep your customers happy and your business thriving? It all starts with finding the right customer service model. But with so many options out there, where do you even begin?
28 Feb
13 min read
Multilingual Support: A Guide to Finding & Retaining Agents
Multilingual customer service agents are hard to find and retain. Read our guide on how to find and keep the best agents out there.
21 Feb
12 min read
10 Customer Service Tactics for Fluctuating Demand
Adopting these specific strategies and tactics could accelerate your business’s success as you tackle fluctuating demand in your customer service department. Read on to find out exactly what you need to do.
07 Feb
10 min read
On-Demand Customer Service: Proven Strategies for Success
On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.
31 Jan
9 min read
Popular
6 ways fluctuating customer service volume is affecting your business operations
Fluctuating customer service demands during seasonal peaks can significantly impact your...
Expert strategies for overcoming seasonal peaks in customer service
Whether it's managing an influx of customer inquiries or resolving complicated issues,...
Maximise your customer service hiring efficiency: Proven tactics to streamline recruitment and reduce costs
For businesses anticipating a seasonal peak, it may be time to expand your customer...
Expert tips for identifying and hiring top customer service talent
The quality of customer service agents can have a direct impact on customer...
Popular
6 ways fluctuating customer service volume is affecting your business operations
Fluctuating customer service demands during seasonal peaks can significantly impact your...
Expert strategies for overcoming seasonal peaks in customer service
Whether it's managing an influx of customer inquiries or resolving complicated issues,...
Maximise your customer service hiring efficiency: Proven tactics to streamline recruitment and reduce costs
For businesses anticipating a seasonal peak, it may be time to expand your customer...
Expert tips for identifying and hiring top customer service talent
The quality of customer service agents can have a direct impact on customer...
6 key strategies to reinforce your CS department during tough economic times
Customer service extends beyond meeting your customers where they are in the buyers' journey. It now includes anticipating their needs.
05 Apr
10 min read
9 proven strategies to effectively tackle CS staffing shortages
How can you effectively address customer service staffing shortages? These nine strategies will keep your CS operations running smoothly — no matter what.
14 Mar
10 min read
Which customer support staffing model is right for you?
Want to keep your customers happy and your business thriving? It all starts with finding the right customer service model. But with so many options out there, where do you even begin?
28 Feb
13 min read
Multilingual Support: A Guide to Finding & Retaining Agents
Multilingual customer service agents are hard to find and retain. Read our guide on how to find and keep the best agents out there.
21 Feb
12 min read