Blog - Cocoroco

What is white glove customer service?

What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.

There's a lot of buzz about new-fangled technology in customer support. In even the most...

In a digital-first world, maybe it’s time to let go of the lingering desire for a...

Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...

Going fully remote is a relatively new concept, especially for customer service. So even...

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There's a lot of buzz about new-fangled technology in customer support. In even the most...

In a digital-first world, maybe it’s time to let go of the lingering desire for a...

Skills-based routing (SBR) is an ace in the sleeve for energising your customer service...

Going fully remote is a relatively new concept, especially for customer service. So even...

Experience in customer support is the best training you can get to advance professionally. But what transferable skills can you actually learn?

31 May 7 min read

All the remote customer service metrics, definitions, acronyms, and commonly used terms in an easy-to-read glossary.

27 May 4 min read

Want to work faster and more efficiently? As a remote customer service representative, these best practices can help you boost your FCR.

24 May 6 min read

First contact resolution is linked to customer satisfaction and reduced customer churn. But how do you actually improve your FCR?

19 May 5 min read