The guide to scaling customer support at every business level

The guide to scaling customer support at every business level

If you’re doing all the right things, your customer base is likely growing. Is it time you thought about scaling customer support for your business?
14 min read

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What exactly does a customer service agent do?

What exactly does a customer service agent do?

Whether you're working from home, an Airbnb over the sea, or an office cubicle — what can you expect from a job in customer service?
10 min read
How to get started as a remote support agent

How to get started as a remote support agent

That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be a career in customer care.
4 min read
7 common customer support recruitment mistakes

7 common customer support recruitment mistakes

Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?
6 min read
How to handle customer support at peak moments

How to handle customer support at peak moments

Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
5 min read