8 ways to boost FCR in customer service

8 ways to boost FCR in customer service

First contact resolution is linked to customer satisfaction and reduced customer churn. But how do you actually improve your FCR?
5 min read

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How to attract high-quality talent to your company

How to attract high-quality talent to your company

Recruiting new talent can be daunting. Following these steps will help, especially in the customer service realm.
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Struggling to find qualified customer support candidates? Take your talent search global

Struggling to find qualified customer support candidates? Take your talent search global

Finding qualified CX candidates is hard. But have you considered the fact you're just not looking far enough?
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How going remote with your customer support will help you grow

How going remote with your customer support will help you grow

In a world of Silicon Valley startups, growth is hard. But taking your customer experience remote could be the answer to your problems.
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How remote hiring customer support can help you focus on your business

How remote hiring customer support can help you focus on your business

Everyone is talking about remote work, but there’s more to it than not wearing pants. Going remote means you get more time to focus on your business.
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