The management checklist for transitioning to remote work
As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
05 Sep
13 min read
Highlights
No results found.
Outsourcing vs remote staffing: what’s best for you?
As a customer service provider, your goal is to attract and retain customers. So, what’s best - outsourcing or staffing an in-house team?
15 Feb
4 min read
5 tips for travelling as a customer support agent
Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.
08 Feb
6 min read
How customer support improves your communication
Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?
01 Feb
5 min read
What exactly does a customer service agent do?
Whether you're working from home, an Airbnb over the sea, or an office cubicle — what can you expect from a job in customer service?
25 Jan
10 min read
How to get started as a remote support agent
That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be a career in customer care.
18 Jan
4 min read
7 common customer support recruitment mistakes
Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?
13 Jan
6 min read
How to handle customer support at peak moments
Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
03 Jan
5 min read
5 best practices for remote onboarding
Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
30 Dec
5 min read
How to ace customer service job interviews like a pro
Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
27 Dec
5 min read
Popular
The 4 social skills you’ll perfect with customer service
Charming people can easily navigate the labyrinths of workplace politics, but being a...
How to provide exceptional customer service: strategies + examples
Being good at customer support isn’t an industrial secret. Being reachable to...
The value of humans in customer service
There's a lot of buzz about new-fangled technology in customer support. In even the most...
Empower your customer service by going remote
In a digital-first world, maybe it’s time to let go of the lingering desire for a...
Popular
The 4 social skills you’ll perfect with customer service
Charming people can easily navigate the labyrinths of workplace politics, but being a...
How to provide exceptional customer service: strategies + examples
Being good at customer support isn’t an industrial secret. Being reachable to...
The value of humans in customer service
There's a lot of buzz about new-fangled technology in customer support. In even the most...
Empower your customer service by going remote
In a digital-first world, maybe it’s time to let go of the lingering desire for a...
How does skills-based routing help customer service?
Skills-based routing is the quickest way to achieve customer service excellence. But what is it exactly, and why is it so good for business?
09 Jun
7 min read
5 ways to get the best out of your remote team
Remote customer service is on the rise. But how do you make sure your team is ready?
02 Jun
9 min read
How customer service skills can help boost your career
Experience in customer support is the best training you can get to advance professionally. But what transferable skills can you actually learn?
31 May
7 min read
The pocket dictionary of remote customer service
All the remote customer service metrics, definitions, acronyms, and commonly used terms in an easy-to-read glossary.
27 May
4 min read