Studying abroad in Europe? Get a job in your own language
Travelling abroad to study is exciting.Â
Whether you’re an exchange student, Fulbright scholar, or paying your ...
10 May
5 min read
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How Cocoroco can scale your customer support fast
Customer service spikes require quick thinking to counter. Find out how Cocoroco can help you scale up your team in just a few days.
25 Oct
4 min read
How to attract high-quality talent to your company
Recruiting new talent can be daunting. Following these steps will help, especially in the customer service realm.
25 Oct
5 min read
Struggling to find qualified customer support candidates? Take your talent search global
Finding qualified CX candidates is hard. But have you considered the fact you're just not looking far enough?
19 Aug
2 min read
How going remote with your customer support will help you grow
In a world of Silicon Valley startups, growth is hard. But taking your customer experience remote could be the answer to your problems.
19 Aug
4 min read
How remote hiring customer support can help you focus on your business
Everyone is talking about remote work, but there’s more to it than not wearing pants. Going remote means you get more time to focus on your business.
19 Aug
4 min read
Is it time to scale your multilingual customer support?
As the need for localization grows, multilingual customer support is becoming essential. It’s probably time you thought about scaling.
19 Aug
4 min read
How’s hiring going?
There's currently an intense labor shortage. But what’s causing it?
11 Aug
4 min read
How to win the war for talent in customer service
The war for talent isn’t new. It’s been going on for 20 years. But is the war actually winnable? And, if so, where do you start?
11 Aug
5 min read
Popular
What exactly does a customer service agent do?
Where would we be today without good-natured service reps handling impatient demands and...
How to get started as a remote support agent
Richard Branson said, “There are few things more important than good old-fashioned,...
7 common customer support recruitment mistakes
Hiring the wrong people can be very costly. With 95% of companies admitting to...
How to handle customer support at peak moments
Whether the holidays are coming or are months away, customer spikes are inevitable....
Popular
What exactly does a customer service agent do?
Where would we be today without good-natured service reps handling impatient demands and...
How to get started as a remote support agent
Richard Branson said, “There are few things more important than good old-fashioned,...
7 common customer support recruitment mistakes
Hiring the wrong people can be very costly. With 95% of companies admitting to...
How to handle customer support at peak moments
Whether the holidays are coming or are months away, customer spikes are inevitable....
5 best practices for remote onboarding
Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
30 Dec
5 min read
How to ace customer service job interviews like a pro
Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
27 Dec
5 min read
14 top skills to look for in customer service agents
Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
23 Dec
6 min read
How remote customer service can boost your CV
As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
20 Dec
6 min read