The management checklist for transitioning to remote work

The management checklist for transitioning to remote work

As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
13 min read

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Outsourcing vs remote staffing: what’s best for you?

Outsourcing vs remote staffing: what’s best for you?

As a customer service provider, your goal is to attract and retain customers. So, what’s best - outsourcing or staffing an in-house team?
4 min read
5 tips for travelling as a customer support agent

5 tips for travelling as a customer support agent

Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.
6 min read
How customer support improves your communication

How customer support improves your communication

Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?
5 min read
What exactly does a customer service agent do?

What exactly does a customer service agent do?

Whether you're working from home, an Airbnb over the sea, or an office cubicle — what can you expect from a job in customer service?
10 min read
How to get started as a remote support agent

How to get started as a remote support agent

That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be a career in customer care.
4 min read
7 common customer support recruitment mistakes

7 common customer support recruitment mistakes

Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?
6 min read
How to handle customer support at peak moments

How to handle customer support at peak moments

Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
5 min read
5 best practices for remote onboarding

5 best practices for remote onboarding

Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
5 min read
How to ace customer service job interviews like a pro

How to ace customer service job interviews like a pro

Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
5 min read

Popular

Popular

How does skills-based routing help customer service?

How does skills-based routing help customer service?

Skills-based routing is the quickest way to achieve customer service excellence. But what is it exactly, and why is it so good for business?
7 min read
5 ways to get the best out of your remote team

5 ways to get the best out of your remote team

Remote customer service is on the rise. But how do you make sure your team is ready?
9 min read
How customer service skills can help boost your career

How customer service skills can help boost your career

Experience in customer support is the best training you can get to advance professionally. But what transferable skills can you actually learn?
7 min read
The pocket dictionary of remote customer service

The pocket dictionary of remote customer service

All the remote customer service metrics, definitions, acronyms, and commonly used terms in an easy-to-read glossary.
4 min read