Studying abroad in Europe? Get a job in your own language

Studying abroad in Europe? Get a job in your own language

Travelling abroad to study is exciting.  Whether you’re an exchange student, Fulbright scholar, or paying your ...
5 min read

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How Cocoroco can scale your customer support fast

How Cocoroco can scale your customer support fast

Customer service spikes require quick thinking to counter. Find out how Cocoroco can help you scale up your team in just a few days.
4 min read
How to attract high-quality talent to your company

How to attract high-quality talent to your company

Recruiting new talent can be daunting. Following these steps will help, especially in the customer service realm.
5 min read
Struggling to find qualified customer support candidates? Take your talent search global

Struggling to find qualified customer support candidates? Take your talent search global

Finding qualified CX candidates is hard. But have you considered the fact you're just not looking far enough?
2 min read
How going remote with your customer support will help you grow

How going remote with your customer support will help you grow

In a world of Silicon Valley startups, growth is hard. But taking your customer experience remote could be the answer to your problems.
4 min read
How remote hiring customer support can help you focus on your business

How remote hiring customer support can help you focus on your business

Everyone is talking about remote work, but there’s more to it than not wearing pants. Going remote means you get more time to focus on your business.
4 min read
Is it time to scale your multilingual customer support?

Is it time to scale your multilingual customer support?

As the need for localization grows, multilingual customer support is becoming essential. It’s probably time you thought about scaling.
4 min read
How’s hiring going?

How’s hiring going?

There's currently an intense labor shortage. But what’s causing it?
4 min read
How to win the war for talent in customer service

How to win the war for talent in customer service

The war for talent isn’t new. It’s been going on for 20 years. But is the war actually winnable? And, if so, where do you start?
5 min read

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5 best practices for remote onboarding

5 best practices for remote onboarding

Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
5 min read
How to ace customer service job interviews like a pro

How to ace customer service job interviews like a pro

Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
5 min read
14 top skills to look for in customer service agents

14 top skills to look for in customer service agents

Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
6 min read
How remote customer service can boost your CV

How remote customer service can boost your CV

As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
6 min read