Expert tips for identifying and hiring top customer service talent
As experts in identifying and screening customer service talent, we understand the importance of hiring the right candidate for customer service roles.
14 Apr
14 min read
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10 ways to combat working from home fatigue
If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
01 Aug
13 min read
Can customer support certification boost your career?
A certified degree in customer service? Yes, that’s a real thing. But how can customer support certification help your professional growth?
18 Jul
11 min read
Helpful tips and tricks to improve your remote team collaboration
With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?
04 Jul
14 min read
Working from home with a baby? It’s easier than you think
They’re adorable, but are babies good co-workers? Check out our tips on how to work from home with a baby, for stay-at-home parents.
27 Jun
15 min read
7 nifty tricks to improve your AHT
Wondering how to reduce your average handle time as an agent? Check out our insider tips on how to get lightening fast while solving tickets.
24 Jun
5 min read
The 4 social skills you’ll perfect with customer service
Remote customer service can get you ahead of the rest with interpersonal skills. But what are they? And how do they boost your career?
21 Jun
5 min read
How to provide exceptional customer service: strategies + examples
We all know what good service looks like. But how do you provide exceptional customer service? Read on to find the best strategies and examples.
17 Jun
9 min read
The value of humans in customer service
With the advance of machine learning, automation, and conversational AI, what does the future look like for humans in customer service?
14 Jun
8 min read
Empower your customer service by going remote
There's one trick to delivering great customer service: you have to give customers what they want. But how can going remote help you do that?
10 Jun
8 min read
Popular
How to make money with chat jobs from home
Keen on exploring professional opportunities in the customer service industry? If so,...
What are the tax implications of working remotely from another country?
Are there global financial regulations around remote work? What are the tax implications...
The 2023 guide to call centre outsourcing vendors
However large or small your business, customers are your top priority. Diligent support...
The top retail customer experience trends for 2023
As ecommerce continues to soar, customer experience (CX) is now at the forefront of...
Popular
How to make money with chat jobs from home
Keen on exploring professional opportunities in the customer service industry? If so,...
What are the tax implications of working remotely from another country?
Are there global financial regulations around remote work? What are the tax implications...
The 2023 guide to call centre outsourcing vendors
However large or small your business, customers are your top priority. Diligent support...
The top retail customer experience trends for 2023
As ecommerce continues to soar, customer experience (CX) is now at the forefront of...
How can chatbots improve customer service?
Live support remains an essential need for customers worldwide. The growing advantage of chatbots in service is revolutionising the customer experience.
28 Nov
9 min read
Call centre management best practices for 2023
If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.
21 Nov
16 min read
Utilisation vs occupancy in customer service
Tweaking call centre utilisation and occupancy rates correctly can drastically improve productivity while decreasing churn in your customer service effort.
14 Nov
8 min read
How CSAT score calculators win customer satisfaction
The CSAT score formula is a powerful metric that pulls your business ahead of competitor brands and can help you win the race for customer satisfaction.
07 Nov
11 min read