Utilisation vs occupancy in customer service
Tweaking call centre utilisation and occupancy rates correctly can drastically improve productivity while decreasing churn in your customer service effort.
14 Nov
8 min read
Highlights
No results found.
No results found.
Popular
How to attract high-quality talent to your company
Customer service can feel like a thankless job. Most agents have dealt with their fair...
Struggling to find qualified customer support candidates? Take your talent search global
Find the best customer support solution for you, from anywhere in the world Through our...
How going remote with your customer support will help you grow
Growth can be challenging, even when the world hasn’t experienced a year-long crisis....
How remote hiring customer support can help you focus on your business
For the past year, we’ve been throwing the word “remote” around a lot. Whether linked to...
Popular
How to attract high-quality talent to your company
Customer service can feel like a thankless job. Most agents have dealt with their fair...
Struggling to find qualified customer support candidates? Take your talent search global
Find the best customer support solution for you, from anywhere in the world Through our...
How going remote with your customer support will help you grow
Growth can be challenging, even when the world hasn’t experienced a year-long crisis....
How remote hiring customer support can help you focus on your business
For the past year, we’ve been throwing the word “remote” around a lot. Whether linked to...
Is it time to scale your multilingual customer support?
As the need for localization grows, multilingual customer support is becoming essential. It’s probably time you thought about scaling.
19 Aug
4 min read
How’s hiring going?
There's currently an intense labor shortage. But what’s causing it?
11 Aug
4 min read
How to win the war for talent in customer service
The war for talent isn’t new. It’s been going on for 20 years. But is the war actually winnable? And, if so, where do you start?
11 Aug
5 min read