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Expert tips for identifying and hiring top customer service talent

Expert tips for identifying and hiring top customer service talent

As experts in identifying and screening customer service talent, we understand the importance of hiring the right candidate for customer service roles.
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14 Apr 14 min read

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What is FCR and why does it matter so much?

What is FCR and why does it matter so much?

Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?
17 May 6 min read
How to improve your CSAT score in customer service

How to improve your CSAT score in customer service

Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?
12 May 5 min read
Studying abroad in Europe? Get a job in your own language

Studying abroad in Europe? Get a job in your own language

Are you an international student looking for work abroad? A bilingual job in remote customer service might be the perfect choice for you.
10 May 5 min read
5 customer service job myths that simply aren’t true

5 customer service job myths that simply aren’t true

Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?
05 May 4 min read
Why does cultural diversity matter in customer support?

Why does cultural diversity matter in customer support?

Remote teams are diverse by nature. But how do you create a more diverse workplace and what can cultural diversity do for your customers?
03 May 5 min read
From call centre to customer support: a brief history

From call centre to customer support: a brief history

What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?
29 Apr 7 min read

The Knock Off Rolex Series: The Classic Octagonal Bezel and Stainless Steel Bracelet Creating Modern Luxury

The world of luxury watches is most often ruled by a few iconic brands, and this series of Rolex knock-offs has carved its mark. Among the long listing of high-profile features, the classical ensemble of the octagonal bezel and the stainless ...
23 Apr 1 min read
Why you should stop rushing your agents over average handling time

Why you should stop rushing your agents over average handling time

Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?
19 Apr 4 min read
7 mistakes all customer service agents have made

7 mistakes all customer service agents have made

The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?
12 Apr 5 min read

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Exploring the Detailed Product Specifications of Tag Heuer Replica Watches at Replicafactory.is

For those who are interested in buying Tag Heuer replica watches, the best place to go is to Replicafactory. is, which offers high quality replicas of these watches at affordable prices. This article aims at highlighting the various product ...
23 Oct 2 min read
8 common challenges of managing a remote team

8 common challenges of managing a remote team

What are the challenges of managing remote employees? Our guide to virtual team management will help you lead your remote employees with confidence.
17 Oct 10 min read
13 Customer experience KPIs to track in 2023

13 Customer experience KPIs to track in 2023

In a competitive ecommerce market, which customer experience metrics can differentiate your brand from competitors and help you win customer loyalty?
10 Oct 15 min read
6 ecommerce customer experience trends for 2023

6 ecommerce customer experience trends for 2023

Ecommerce customer experience trends can boost your sales and help your brand succeed in a competitive digital market. But which ones matter in 2023?
03 Oct 13 min read