Blog - Cocoroco

Call centre management best practices for 2023

If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.

Customer service can feel like a thankless job. Most agents have dealt with their fair...

Find the best customer support solution for you, from anywhere in the world Through our...

Growth can be challenging, even when the world hasn’t experienced a year-long crisis....

For the past year, we’ve been throwing the word “remote” around a lot. Whether linked to...

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Customer service can feel like a thankless job. Most agents have dealt with their fair...

Find the best customer support solution for you, from anywhere in the world Through our...

Growth can be challenging, even when the world hasn’t experienced a year-long crisis....

For the past year, we’ve been throwing the word “remote” around a lot. Whether linked to...

As the need for localization grows, multilingual customer support is becoming essential. It’s probably time you thought about scaling.

19 Aug 4 min read

There's currently an intense labor shortage. But what’s causing it?

11 Aug 4 min read

The war for talent isn’t new. It’s been going on for 20 years. But is the war actually winnable? And, if so, where do you start?

11 Aug 5 min read