The difference between contact centre and call centre deliverables in customer service

The difference between contact centre and call centre deliverables in customer service

What’s the key difference between contact centre and call centre objectives for your business needs? And how is remote customer support changing the game?
10 min read

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5 things you should never say to angry customers

5 things you should never say to angry customers

Dealing with angry customers can get to the hardiest support agent. The good thing is, it's you who has the power to calm them down.
5 min read
Outsourcing vs remote staffing: what’s best for you?

Outsourcing vs remote staffing: what’s best for you?

As a customer service provider, your goal is to attract and retain customers. So, what’s best - outsourcing or staffing an in-house team?
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5 tips for travelling as a customer support agent

5 tips for travelling as a customer support agent

Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.
6 min read
How customer support improves your communication

How customer support improves your communication

Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?
5 min read