Wondering how to do call centre work from home?

Wondering how to do call centre work from home?

Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
10 min read

Highlights

No results found.
14 top skills to look for in customer service agents

14 top skills to look for in customer service agents

Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
6 min read
How remote customer service can boost your CV

How remote customer service can boost your CV

As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
6 min read
How Cocoroco solves traditional recruitment problems

How Cocoroco solves traditional recruitment problems

Fondly recalling the days of job vacancies in newspapers? Neither are we. Get online and pick the talent you’re looking for with Cocoroco.
6 min read
5 best ways to build a happy remote workforce

5 best ways to build a happy remote workforce

Why do good employees leave their jobs? And how do you get them to stay? Here are our top tips on managing your remote team.
5 min read
What makes a good customer service agent?

What makes a good customer service agent?

Customer service is like a box of chocolates: you never know what you’re gonna get. So just what makes great customer service great?
4 min read
15 top tips to beat loneliness when working from home

15 top tips to beat loneliness when working from home

Working from home is great — until the loneliness sets in. Thankfully, there are ways to feel less alone when working remotely.
11 min read
How to deal with dissatisfied customers

How to deal with dissatisfied customers

Putting others' needs above your own is what great customer service is made of. But how do you handle the tough ones?
5 min read
Diet & Focus: How food improves your working day

Diet & Focus: How food improves your working day

If you’re a full-time customer support agent, you know the 3 pm slump. But why does it happen? And what can you do to avoid it?
5 min read
6 affordable ways to live the digital nomad dream

6 affordable ways to live the digital nomad dream

Isn't being a digital nomad a lifestyle only fit for people who can afford it? Nope. Anyone can do it — including you.
6 min read

Popular

Popular

8 epic first contact resolution tips and how to implement them

8 epic first contact resolution tips and how to implement them

Want to work faster and more efficiently? As a remote customer service representative, these best practices can help you boost your FCR.
6 min read
8 ways to boost FCR in customer service

8 ways to boost FCR in customer service

First contact resolution is linked to customer satisfaction and reduced customer churn. But how do you actually improve your FCR?
5 min read
What is FCR and why does it matter so much?

What is FCR and why does it matter so much?

Customers want expert help, instant support, and a painless first contact resolution. But how much does FCR matter in customer service?
6 min read
How to improve your CSAT score in customer service

How to improve your CSAT score in customer service

Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?
5 min read