How to improve your CSAT score in customer service

How to improve your CSAT score in customer service

Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?
5 min read

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How to deal with dissatisfied customers

How to deal with dissatisfied customers

Putting others' needs above your own is what great customer service is made of. But how do you handle the tough ones?
5 min read
Diet & Focus: How food improves your working day

Diet & Focus: How food improves your working day

If you’re a full-time customer support agent, you know the 3 pm slump. But why does it happen? And what can you do to avoid it?
5 min read
6 affordable ways to live the digital nomad dream

6 affordable ways to live the digital nomad dream

Isn't being a digital nomad a lifestyle only fit for people who can afford it? Nope. Anyone can do it — including you.
6 min read
5 benefits of hiring multilingual talent

5 benefits of hiring multilingual talent

If you’re stuck in the hiring process, why not look for talent further afield? There's a whole world of talent out there.
3 min read
7 essential remote recruitment tips

7 essential remote recruitment tips

What’s better than connecting talent and companies? These remote recruitment tips will help you find the best people for any job.
5 min read
How to create a healthy work-from-home environment

How to create a healthy work-from-home environment

Working from home is rewarding in so many ways. But how can you make sure you stay healthy in mind and body while doing it?
6 min read
What are the top customer support trends for 2022?

What are the top customer support trends for 2022?

With the era of the digital native hastening massive changes in customer support, we focus on the trends that can make or break your business.
6 min read
How Cocoroco works for candidates

How Cocoroco works for candidates

As a customer service candidate, you might be wondering how Cocoroco works for you. Here’s everything you need to know.
5 min read
How Cocoroco works for companies

How Cocoroco works for companies

New things can be scary and change can be hard. But with Cocoroco, recruiting customer support agents needn’t be.
4 min read

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What exactly does a customer service agent do?

What exactly does a customer service agent do?

Whether you’re working from home, a jungle treehouse, or a dull grey cubicle, just what can you expect from a job in customer service?
6 min read
How to get started as a remote support agent

How to get started as a remote support agent

That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be a career in customer care.
4 min read
7 common customer support recruitment mistakes

7 common customer support recruitment mistakes

Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?
6 min read
How to handle customer support at peak moments

How to handle customer support at peak moments

Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
5 min read