Maximise your customer service hiring efficiency: Proven tactics to streamline recruitment and reduce costs
Imagine your business is facing an unprecedented influx of customer inquiries, and your team is struggling to keep up with the demand.
28 Apr
8 min read
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6 ecommerce customer experience trends for 2023
Ecommerce customer experience trends can boost your sales and help your brand succeed in a competitive digital market. But which ones matter in 2023?
03 Oct
13 min read
Listening with intent to understand can help you grow
What’s the difference between listening to respond vs listening to understand? Master these easy techniques to benefit your personal and professional growth.
26 Sep
12 min read
The difference between contact centre and call centre deliverables in customer service
What’s the key difference between contact centre and call centre objectives for your business needs? And how is remote customer support changing the game?
19 Sep
10 min read
The guide to scaling customer support at every business level
If you’re doing all the right things, your customer base is likely growing. Is it time you thought about scaling customer support for your business?
12 Sep
14 min read
The management checklist for transitioning to remote work
As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
05 Sep
13 min read
Wondering how to do call centre work from home?
Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug
10 min read
What is social customer service?
Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug
12 min read
Call centre services for small businesses: pros and cons
Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug
16 min read
Is customer service a career for professional growth?
Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
08 Aug
16 min read
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What is white glove customer service?
White gloves have always represented the best of the best. Traditionally worn by...
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What questions can you ask a customer to strengthen your existing relationships and...
The best productivity tools for working from home in 2023
It’s hard to dispute the benefits of a home office. Remote working spares you the daily...
How to get remote customer service jobs in Europe
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Popular
What is white glove customer service?
White gloves have always represented the best of the best. Traditionally worn by...
What types of questions can you ask a customer?
What questions can you ask a customer to strengthen your existing relationships and...
The best productivity tools for working from home in 2023
It’s hard to dispute the benefits of a home office. Remote working spares you the daily...
How to get remote customer service jobs in Europe
Remote customer service jobs in Europe are on an upswing right now. With online customer...
How to make money with chat jobs from home
Wondering how to get a job as a work-from-home chat agent? We’ve listed our top tips and helpful leads for helping you find the best online chat jobs.
26 Dec
14 min read
What are the tax implications of working remotely from another country?
If you’ve been wondering ‘How can I work remotely from another country?’ or ‘What are the tax implications of working abroad?’ this article is for you.
19 Dec
11 min read
The 2023 guide to call centre outsourcing vendors
Many call centre outsourcing companies could be a viable option for your customer service needs. But how do you find the best-in-class outsourcing partner?
12 Dec
12 min read
The top retail customer experience trends for 2023
Artificial intelligence, virtual reality, social commerce, and more: gear up with the latest retail customer experience trends for the coming year.
05 Dec
11 min read