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The guide to scaling customer support at every business level

The guide to scaling customer support at every business level

If you’re doing all the right things, your customer base is likely growing. Is it time you thought about scaling customer support for your business?
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12 Sep 14 min read

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Studying abroad in Europe? Get a job in your own language

Studying abroad in Europe? Get a job in your own language

Travelling abroad to study is exciting.  Whether you’re an exchange student, Fulbright scholar, or paying your way, moving to a foreign country will introduce you to new experiences.  Be they adapting to a different culture, trying out exotic ...
10 May 5 min read
5 customer service job myths that simply aren’t true

5 customer service job myths that simply aren’t true

Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?
05 May 4 min read
Why does cultural diversity matter in customer support?

Why does cultural diversity matter in customer support?

Remote teams are diverse by nature. But how do you create a more diverse workplace and what can cultural diversity do for your customers?
03 May 5 min read
From call centre to customer support: a brief history

From call centre to customer support: a brief history

What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?
29 Apr 7 min read
Why you should stop rushing your agents over average handling time

Why you should stop rushing your agents over average handling time

Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?
19 Apr 4 min read
7 mistakes all customer service agents have made

7 mistakes all customer service agents have made

The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?
12 Apr 5 min read
Why are customers so angry? Like, all the time

Why are customers so angry? Like, all the time

Sure, you have a Keep Calm and Carry On mug, but wouldn’t customer service be easier if you actually knew why customers are angry?
05 Apr 5 min read
A day in the life of remote customer support agent Natasha

A day in the life of remote customer support agent Natasha

Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave her the freedom she desired.
29 Mar 5 min read
5 things you should never say to angry customers

5 things you should never say to angry customers

Dealing with angry customers can get to the hardiest support agent. The good thing is, it's you who has the power to calm them down.
15 Mar 5 min read

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The 4 social skills you’ll perfect with customer service

The 4 social skills you’ll perfect with customer service

Remote customer service can get you ahead of the rest with interpersonal skills. But what are they? And how do they boost your career?
21 Jun 5 min read
How to provide exceptional customer service: strategies + examples

How to provide exceptional customer service: strategies + examples

We all know what good service looks like. But how do you provide exceptional customer service? Read on to find the best strategies and examples.
17 Jun 9 min read
The value of humans in customer service

The value of humans in customer service

With the advance of machine learning, automation, and conversational AI, what does the future look like for humans in customer service?
14 Jun 8 min read
Empower your customer service by going remote

Empower your customer service by going remote

There's one trick to delivering great customer service: you have to give customers what they want. But how can going remote help you do that?
10 Jun 8 min read