Highlights
No results found.
No results found.
Popular
Why are customers so angry? Like, all the time
Science tells us anger is a primary emotion in response to blocked goals or unmet...
A day in the life of remote customer support agent Natasha
This is the story of Natasha, a customer support agent working from Sri Lanka. When did...
5 things you should never say to angry customers
Dealing with a dissatisfied customer can feel like being caught in a full-blown...
Outsourcing vs remote staffing: what’s best for you?
“To outsource, or to staff, that is the question.” But, if you’re not into...
![Background@2x (4)](https://cocoroco.com/wp-content/uploads/2021/10/Background@2x-4.png)
Popular
Why are customers so angry? Like, all the time
Science tells us anger is a primary emotion in response to blocked goals or unmet...
A day in the life of remote customer support agent Natasha
This is the story of Natasha, a customer support agent working from Sri Lanka. When did...
5 things you should never say to angry customers
Dealing with a dissatisfied customer can feel like being caught in a full-blown...
Outsourcing vs remote staffing: what’s best for you?
“To outsource, or to staff, that is the question.” But, if you’re not into...
![5 tips for travelling as a customer support agent](https://cocoroco.com/wp-content/uploads/2022/01/2400-on-a-blue-background-laid-out-a-hat-an-inflatable-circle-sunglasses.jpg)
5 tips for travelling as a customer support agent
Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.
08 Feb
6 min read
![How customer support improves your communication](https://cocoroco.com/wp-content/uploads/2022/01/pexels-andrea-piacquadio-3799821-scaled.jpg)
How customer support improves your communication
Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?
01 Feb
5 min read
![What exactly does a customer service agent do?](https://cocoroco.com/wp-content/uploads/2022/01/silver-keyboard-on-blue-background-scaled.jpg)
What exactly does a customer service agent do?
Whether you're working from home, an Airbnb over the sea, or an office cubicle — what can you expect from a job in customer service?
25 Jan
10 min read
![How to get started as a remote support agent](https://cocoroco.com/wp-content/uploads/2022/01/joshua-coleman-jMT6BrgBuXU-unsplash-scaled.jpg)
How to get started as a remote support agent
That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be a career in customer care.
18 Jan
4 min read