What types of questions can you ask a customer?
For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.
16 Jan
10 min read
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Popular
8 ways to boost FCR in customer service
First contact resolution is the watchword for modern customer service. Once known as...
What is FCR and why does it matter so much?
We've all had to call customer support at some point in life. And however simple or...
How to improve your CSAT score in customer service
If you're a service agent, your customer satisfaction (CSAT) score can make you. It...
Studying abroad in Europe? Get a job in your own language
Travelling abroad to study is exciting. Whether you’re an exchange student, Fulbright...
Popular
8 ways to boost FCR in customer service
First contact resolution is the watchword for modern customer service. Once known as...
What is FCR and why does it matter so much?
We've all had to call customer support at some point in life. And however simple or...
How to improve your CSAT score in customer service
If you're a service agent, your customer satisfaction (CSAT) score can make you. It...
Studying abroad in Europe? Get a job in your own language
Travelling abroad to study is exciting. Whether you’re an exchange student, Fulbright...
5 customer service job myths that simply aren’t true
Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?
05 May
4 min read
Why does cultural diversity matter in customer support?
Remote teams are diverse by nature. But how do you create a more diverse workplace and what can cultural diversity do for your customers?
03 May
5 min read
From call centre to customer support: a brief history
What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?
29 Apr
7 min read
Why you should stop rushing your agents over average handling time
Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?
19 Apr
4 min read