Multilingual Support: A Guide to Finding & Retaining Agents
Multilingual customer service agents are hard to find and retain. Read our guide on how to find and keep the best agents out there.
21 Feb
12 min read
Highlights
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How remote customer service can boost your CV
As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
20 Dec
6 min read
How Cocoroco solves traditional recruitment problems
Fondly recalling the days of job vacancies in newspapers? Neither are we. Get online and pick the talent you’re looking for with Cocoroco.
16 Dec
5 min read
5 best ways to build a happy remote workforce
Why do good employees leave their jobs? And how do you get them to stay? Here are our top tips on managing your remote team.
13 Dec
5 min read
What makes a good customer service agent?
Customer service is like a box of chocolates: you never know what you’re gonna get. So just what makes great customer service great?
09 Dec
4 min read
15 top tips to beat loneliness when working from home
Working from home is great — until the loneliness sets in. Thankfully, there are ways to feel less alone when working remotely.
06 Dec
11 min read
How to deal with dissatisfied customers
Putting others' needs above your own is what great customer service is made of. But how do you handle the tough ones?
02 Dec
5 min read
Diet & Focus: How food improves your working day
If you’re a full-time customer support agent, you know the 3 pm slump. But why does it happen? And what can you do to avoid it?
29 Nov
5 min read
6 affordable ways to live the digital nomad dream
Isn't being a digital nomad a lifestyle only fit for people who can afford it? Nope. Anyone can do it — including you.
25 Nov
6 min read
5 benefits of hiring multilingual talent
If you’re stuck in the hiring process, why not look for talent further afield? There's a whole world of talent out there.
18 Nov
3 min read
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Popular
The management checklist for transitioning to remote work
The world of work as we’ve known it has changed. Many traditional office environments...
Wondering how to do call centre work from home?
The work from home model is gaining popularity for many companies and employees...
What is social customer service?
Customer service is the lifeblood of a company. As a rule, dissatisfied customers can...
Call centre services for small businesses: pros and cons
For big businesses—and even niche industries—call centres are the way to handle inbound...
Is customer service a career for professional growth?
Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
08 Aug
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10 ways to combat working from home fatigue
If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
01 Aug
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Can customer support certification boost your career?
A certified degree in customer service? Yes, that’s a real thing. But how can customer support certification help your professional growth?
18 Jul
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Helpful tips and tricks to improve your remote team collaboration
With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?
04 Jul
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