10 Customer Service Tactics for Fluctuating Demand
Adopting these specific strategies and tactics could accelerate your business’s success as you tackle fluctuating demand in your customer service department. Read on to find out exactly what you need to do.
07 Feb
10 min read
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7 essential remote recruitment tips
What’s better than connecting talent and companies? These remote recruitment tips will help you find the best people for any job.
15 Nov
5 min read
How to create a healthy work-from-home environment
Working from home is rewarding in so many ways. But how can you make sure you stay healthy in mind and body while doing it?
11 Nov
6 min read
What are the top customer support trends for 2022?
With the era of the digital native hastening massive changes in customer support, we focus on the trends that can make or break your business.
08 Nov
5 min read
How Cocoroco works for candidates
As a customer service candidate, you might be wondering how Cocoroco works for you. Here’s everything you need to know.
04 Nov
5 min read
How Cocoroco works for companies
New things can be scary and change can be hard. But with Cocoroco, recruiting customer support agents needn’t be.
28 Oct
4 min read
How Cocoroco can scale your customer support fast
Customer service spikes require quick thinking to counter. Find out how Cocoroco can help you scale up your team in just a few days.
25 Oct
4 min read
How to attract high-quality talent to your company
Recruiting new talent can be daunting. Following these steps will help, especially in the customer service realm.
25 Oct
5 min read
Struggling to find qualified customer support candidates? Take your talent search global
Finding qualified CX candidates is hard. But have you considered the fact you're just not looking far enough?
19 Aug
2 min read
How going remote with your customer support will help you grow
In a world of Silicon Valley startups, growth is hard. But taking your customer experience remote could be the answer to your problems.
19 Aug
4 min read
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10 ways to combat working from home fatigue
Coronavirus may have stopped rocking the world to its foundations (at last) but some...
Can customer support certification boost your career?
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Helpful tips and tricks to improve your remote team collaboration
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Popular
Is customer service a career for professional growth?
You might ask, is customer support a career choice to make in your pursuit of...
10 ways to combat working from home fatigue
Coronavirus may have stopped rocking the world to its foundations (at last) but some...
Can customer support certification boost your career?
Whether you’re just starting as a customer service representative or looking to grow in...
Helpful tips and tricks to improve your remote team collaboration
Many companies are now transforming into a work-from-home system; from Twitter and Slack...
Working from home with a baby? It’s easier than you think
They’re adorable, but are babies good co-workers? Check out our tips on how to work from home with a baby, for stay-at-home parents.
27 Jun
15 min read
7 nifty tricks to improve your AHT
Wondering how to reduce your average handle time as an agent? Check out our insider tips on how to get lightening fast while solving tickets.
24 Jun
5 min read
The 4 social skills you’ll perfect with customer service
Remote customer service can get you ahead of the rest with interpersonal skills. But what are they? And how do they boost your career?
21 Jun
5 min read
How to provide exceptional customer service: strategies + examples
We all know what good service looks like. But how do you provide exceptional customer service? Read on to find the best strategies and examples.
17 Jun
9 min read