Call centre services for small businesses: pros and cons

Call centre services for small businesses: pros and cons

Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
16 min read

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How going remote with your customer support will help you grow

How going remote with your customer support will help you grow

In a world of Silicon Valley startups, growth is hard. But taking your customer experience remote could be the answer to your problems.
4 min read
How remote hiring customer support can help you focus on your business

How remote hiring customer support can help you focus on your business

Everyone is talking about remote work, but there’s more to it than not wearing pants. Going remote means you get more time to focus on your business.
4 min read
Is it time to scale your multilingual customer support?

Is it time to scale your multilingual customer support?

As the need for localization grows, multilingual customer support is becoming essential. It’s probably time you thought about scaling.
4 min read
How’s hiring going?

How’s hiring going?

There's currently an intense labor shortage. But what’s causing it?
4 min read
How to win the war for talent in customer service

How to win the war for talent in customer service

The war for talent isn’t new. It’s been going on for 20 years. But is the war actually winnable? And, if so, where do you start?
5 min read

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Why you should stop rushing your agents over average handling time

Why you should stop rushing your agents over average handling time

Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?
4 min read
7 mistakes all customer service agents have made

7 mistakes all customer service agents have made

The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?
5 min read
Why are customers so angry? Like, all the time

Why are customers so angry? Like, all the time

Sure, you have a Keep Calm and Carry On mug, but wouldn’t customer service be easier if you actually knew why customers are angry?
5 min read
A day in the life of remote customer support agent Natasha

A day in the life of remote customer support agent Natasha

Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave her the freedom she desired.
5 min read