Multilingual Support: A Guide to Finding & Retaining Agents
Multilingual customer service agents are hard to find and retain. Read our guide on how to find and keep the best agents out there.
21 Feb
12 min read
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5 tips for travelling as a customer support agent
Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.
08 Feb
6 min read
How customer support improves your communication
Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?
01 Feb
5 min read
What exactly does a customer service agent do?
Whether you're working from home, an Airbnb over the sea, or an office cubicle — what can you expect from a job in customer service?
25 Jan
10 min read
How to get started as a remote support agent
That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be a career in customer care.
18 Jan
4 min read
7 common customer support recruitment mistakes
Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?
13 Jan
6 min read
How to handle customer support at peak moments
Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
03 Jan
5 min read
5 best practices for remote onboarding
Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
30 Dec
5 min read
How to ace customer service job interviews like a pro
Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
27 Dec
5 min read
14 top skills to look for in customer service agents
Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
23 Dec
6 min read
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6 ecommerce customer experience trends for 2023
In a world full of online shoppers, staying ahead of the leading ecommerce customer...
Listening with intent to understand can help you grow
There are many professional advantages to listening with the intent to understand. Also...
The difference between contact centre and call centre deliverables in customer service
Excellent customer service helps you grow in the best way possible by delivering...
The guide to scaling customer support at every business level
Whether you’re a startup, scale-up, or an established business, you need to consider...
Popular
6 ecommerce customer experience trends for 2023
In a world full of online shoppers, staying ahead of the leading ecommerce customer...
Listening with intent to understand can help you grow
There are many professional advantages to listening with the intent to understand. Also...
The difference between contact centre and call centre deliverables in customer service
Excellent customer service helps you grow in the best way possible by delivering...
The guide to scaling customer support at every business level
Whether you’re a startup, scale-up, or an established business, you need to consider...
The management checklist for transitioning to remote work
As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
05 Sep
13 min read
Wondering how to do call centre work from home?
Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug
10 min read
What is social customer service?
Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug
12 min read
Call centre services for small businesses: pros and cons
Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug
16 min read