How to get started as a remote support agent

How to get started as a remote support agent

That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be a career in customer care.
4 min read

Highlights

What are the top customer support trends for 2022?

What are the top customer support trends for 2022?

With the era of the digital native hastening massive changes in customer support, we focus ...
7 min read
How Cocoroco works for candidates

How Cocoroco works for candidates

As a customer service candidate, you might be wondering how Cocoroco works for you. Here’s ...
5 min read
How Cocoroco works for clients

How Cocoroco works for clients

New things can be scary and change can be hard. But with Cocoroco, recruiting customer ...
4 min read
7 common customer support recruitment mistakes

7 common customer support recruitment mistakes

Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?
5 min read
How to handle customer support at peak moments

How to handle customer support at peak moments

Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
5 min read
5 best practices for remote onboarding

5 best practices for remote onboarding

Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
5 min read
How to ace customer service job interviews like a pro

How to ace customer service job interviews like a pro

Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
5 min read
What are the most important customer support skills?

What are the most important customer support skills?

We want you to find people who are a great fit in your service scenario. People whose required skills are must-haves, not nice-to-haves.
6 min read
How remote customer service can boost your CV

How remote customer service can boost your CV

As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
6 min read
How Cocoroco solves traditional recruitment problems

How Cocoroco solves traditional recruitment problems

Fondly recalling the days of job vacancies in newspapers? Neither are we. Get online and pick the talent you’re looking for with Cocoroco.
6 min read
5 best ways to build a happy remote workforce

5 best ways to build a happy remote workforce

Why do good employees leave their jobs? And how do you get them to stay? Here are our top tips on managing your remote team.
5 min read
What makes a good customer service agent?

What makes a good customer service agent?

Customer service is like a box of chocolates: you never know what you’re gonna get. So just what makes great customer service great?
4 min read

Popular

Popular

How to ace customer service job interviews like a pro

How to ace customer service job interviews like a pro

Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
5 min read
What are the most important customer support skills?

What are the most important customer support skills?

We want you to find people who are a great fit in your service scenario. People whose required skills are must-haves, not nice-to-haves.
6 min read
How remote customer service can boost your CV

How remote customer service can boost your CV

As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
6 min read
How Cocoroco solves traditional recruitment problems

How Cocoroco solves traditional recruitment problems

Fondly recalling the days of job vacancies in newspapers? Neither are we. Get online and pick the talent you’re looking for with Cocoroco.
6 min read