6 key strategies to reinforce your CS department during tough economic times
Customer service extends beyond meeting your customers where they are in the buyers' journey. It now includes anticipating their needs.
05 Apr
10 min read
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5 things you should never say to angry customers
Dealing with angry customers can get to the hardiest support agent. The good thing is, it's you who has the power to calm them down.
15 Mar
5 min read
Outsourcing vs remote staffing: what’s best for you?
As a customer service provider, your goal is to attract and retain customers. So, what’s best - outsourcing or staffing an in-house team?
15 Feb
4 min read
5 tips for travelling as a customer support agent
Can you really provide customer service from a fancy beach cabana? Technically, yes - if the connection’s good.
08 Feb
6 min read
How customer support improves your communication
Talking the talk does more than make you a hit at parties, it’s also a vital workplace skill. But how can customer support improve it?
01 Feb
5 min read
What exactly does a customer service agent do?
Whether you're working from home, an Airbnb over the sea, or an office cubicle — what can you expect from a job in customer service?
25 Jan
10 min read
How to get started as a remote support agent
That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be a career in customer care.
18 Jan
4 min read
7 common customer support recruitment mistakes
Bad hires can cost companies millions. How do you make sure that doesn’t happen to you?
13 Jan
6 min read
How to handle customer support at peak moments
Customer support requires different care throughout the year. Peaks are inevitable, but how do you handle them without getting overwhelmed?
03 Jan
5 min read
5 best practices for remote onboarding
Is remote onboarding really that different from traditional onboarding? Not exactly. But it might be time you changed things up.
30 Dec
5 min read
Popular
8 common challenges of managing a remote team
Remote working is the new normal for many businesses and workers across the globe....
13 Customer experience KPIs to track in 2023
Numbers are unique to humanity. We use them to gauge, order, calculate, structure, plan,...
6 ecommerce customer experience trends for 2023
In a world full of online shoppers, staying ahead of the leading ecommerce customer...
Listening with intent to understand can help you grow
There are many professional advantages to listening with the intent to understand. Also...
Popular
8 common challenges of managing a remote team
Remote working is the new normal for many businesses and workers across the globe....
13 Customer experience KPIs to track in 2023
Numbers are unique to humanity. We use them to gauge, order, calculate, structure, plan,...
6 ecommerce customer experience trends for 2023
In a world full of online shoppers, staying ahead of the leading ecommerce customer...
Listening with intent to understand can help you grow
There are many professional advantages to listening with the intent to understand. Also...
The difference between contact centre and call centre deliverables in customer service
What’s the key difference between contact centre and call centre objectives for your business needs? And how is remote customer support changing the game?
19 Sep
10 min read
The guide to scaling customer support at every business level
If you’re doing all the right things, your customer base is likely growing. Is it time you thought about scaling customer support for your business?
12 Sep
14 min read
The management checklist for transitioning to remote work
As employees worldwide demand greater work flexibility and the right to work from home, is it time you thought about transitioning to remote work?
05 Sep
13 min read
Wondering how to do call centre work from home?
Going remote is the direction call centres, companies, and customers are all headed towards in 2022. If you’re interested in customer support, here’s how to do call centre work from home.
29 Aug
10 min read