9 proven strategies to effectively tackle CS staffing shortages

9 proven strategies to effectively tackle CS staffing shortages

How can you effectively address customer service staffing shortages? These nine strategies will keep your CS operations running smoothly — no matter what.
10 min read

Highlights

A day in the life of remote customer support agent Natasha

A day in the life of remote customer support agent Natasha

Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave ...
5 min read
How to get started as a remote support agent

How to get started as a remote support agent

That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be ...
4 min read
What are the top customer support trends for 2022?

What are the top customer support trends for 2022?

With the era of the digital native hastening massive changes in customer support, we focus ...
5 min read
Which customer support staffing model is right for you?

Which customer support staffing model is right for you?

Want to keep your customers happy and your business thriving? It all starts with finding the right customer service model. But with so many options out there, where do you even begin?
13 min read
Multilingual Support: A Guide to Finding & Retaining Agents

Multilingual Support: A Guide to Finding & Retaining Agents

Multilingual customer service agents are hard to find and retain. Read our guide on how to find and keep the best agents out there.
12 min read
10 Customer Service Tactics for Fluctuating Demand

10 Customer Service Tactics for Fluctuating Demand

Adopting these specific strategies and tactics could accelerate your business’s success as you tackle fluctuating demand in your customer service department. Read on to find out exactly what you need to do.
10 min read
On-Demand Customer Service: Proven Strategies for Success

On-Demand Customer Service: Proven Strategies for Success

On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.
9 min read
15 best customer experience books in 2023

15 best customer experience books in 2023

In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2023 can teach you how.
18 min read
What is white glove customer service?

What is white glove customer service?

What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.
10 min read
What types of questions can you ask a customer?

What types of questions can you ask a customer?

For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.
10 min read
The best productivity tools for working from home in 2023

The best productivity tools for working from home in 2023

A home office has many benefits for you, but how can you protect your working hours from digital distractions and stay productive working from home?
18 min read
How to get remote customer service jobs in Europe

How to get remote customer service jobs in Europe

Whether you're entry-level or professional, there are many openings for remote customer service jobs in Europe. Here's why you should consider them.
8 min read

Popular

Popular

On-Demand Customer Service: Proven Strategies for Success

On-Demand Customer Service: Proven Strategies for Success

On-demand customer service can revolutionise your customer service operations and keep you ahead of the competition.
9 min read
15 best customer experience books in 2023

15 best customer experience books in 2023

In the era of the digital native, is it time to realign your CX goals for the coming years? Some of the best books about customer experience in 2023 can teach you how.
18 min read
What is white glove customer service?

What is white glove customer service?

What is white glove customer service, and how can it help your business get ahead of the competition? Our handy guide tells you all you need to know.
10 min read
What types of questions can you ask a customer?

What types of questions can you ask a customer?

For small business owners, entrepreneurs, and established firms: our handy question templates help you understand what your customer is thinking.
10 min read