How can chatbots improve customer service?

How can chatbots improve customer service?

Live support remains an essential need for customers worldwide. The growing advantage of chatbots in service is revolutionising the customer experience.
9 min read

Highlights

A day in the life of remote customer support agent Natasha

A day in the life of remote customer support agent Natasha

Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave ...
5 min read
How to get started as a remote support agent

How to get started as a remote support agent

That warm, fuzzy feeling you get from helping others isn’t static electricity. It could be ...
4 min read
What are the top customer support trends for 2022?

What are the top customer support trends for 2022?

With the era of the digital native hastening massive changes in customer support, we focus ...
6 min read
Call centre management best practices for 2023

Call centre management best practices for 2023

If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.
16 min read
Utilisation vs occupancy in customer service

Utilisation vs occupancy in customer service

Tweaking call centre utilisation and occupancy rates correctly can drastically improve productivity while decreasing churn in your customer service effort.
7 min read
How CSAT score calculators win customer satisfaction

How CSAT score calculators win customer satisfaction

The CSAT score formula is a powerful metric that pulls your business ahead of competitor brands and can help you win the race for customer satisfaction.
11 min read
Outsourcing customer service: The pros and cons

Outsourcing customer service: The pros and cons

Your customer service provision. This post looks deeply into outsourcing customer service – including the pros and cons.
11 min read
How to succeed at remote performance management

How to succeed at remote performance management

Performance management for remote workers is a catchphrase for every business these days. But what is it and how can you do it well?
10 min read
8 common challenges of managing a remote team

8 common challenges of managing a remote team

What are the challenges of managing remote employees? Our guide to virtual team management will help you lead your remote employees with confidence.
10 min read
13 Customer experience KPIs to track in 2023

13 Customer experience KPIs to track in 2023

In a competitive ecommerce market, which customer experience metrics can differentiate your brand from competitors and help you win customer loyalty?
15 min read
6 ecommerce customer experience trends for 2023

6 ecommerce customer experience trends for 2023

Ecommerce customer experience trends can boost your sales and help your brand succeed in a competitive digital market. But which ones matter in 2023?
13 min read
Listening with intent to understand can help you grow

Listening with intent to understand can help you grow

What’s the difference between listening to respond vs listening to understand? Master these easy techniques to benefit your personal and professional growth.
12 min read

Popular

Popular

Outsourcing customer service: The pros and cons

Outsourcing customer service: The pros and cons

Your customer service provision. This post looks deeply into outsourcing customer service – including the pros and cons.
11 min read
How to succeed at remote performance management

How to succeed at remote performance management

Performance management for remote workers is a catchphrase for every business these days. But what is it and how can you do it well?
10 min read
8 common challenges of managing a remote team

8 common challenges of managing a remote team

What are the challenges of managing remote employees? Our guide to virtual team management will help you lead your remote employees with confidence.
10 min read
13 Customer experience KPIs to track in 2023

13 Customer experience KPIs to track in 2023

In a competitive ecommerce market, which customer experience metrics can differentiate your brand from competitors and help you win customer loyalty?
15 min read