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14 Apr
14 min read
21 Feb
12 min read
07 Feb
10 min read
31 Jan
9 min read
15 Feb
4 min read
13 Jan
6 min read
23 Dec
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19 Aug
4 min read
COCOROCO
companies blog
Are your customer service team—and your business—prepared for upcoming demands in customer service during peak periods?
01 Jun
6 min read
As the seasons change, so do the peaks in customer support. However, with the right preparation and mindset, these busy periods can be an opportunity to showcase your exceptional customer service and build lasting relationships with your customers.
09 May
6 min read
Imagine your business is facing an unprecedented influx of customer inquiries, and your team is struggling to keep up with the demand.
28 Apr
8 min read
As experts in identifying and screening customer service talent, we understand the importance of hiring the right candidate for customer service roles.
14 Apr
14 min read
Customer service extends beyond meeting your customers where they are in the buyers' journey. It now includes anticipating their needs.
05 Apr
10 min read
How can you effectively address customer service staffing shortages? These nine strategies will keep your CS operations running smoothly — no matter what.
14 Mar
10 min read
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