COCOROCO
companies blog
![Mastering seasonal workforce dynamics: A comprehensive strategy](https://cocoroco.com/wp-content/uploads/2024/02/blog-1-768x398.png)
In an era where customer demand fluctuates with the seasons and remote work is not just a trend but a staple, managing a seasonal workforce has become a critical skill for businesses.
08 Feb
5 min read
![6 ways fluctuating customer service volume is affecting your business operations](https://cocoroco.com/wp-content/uploads/2023/06/Blog-Post-23-768x512.jpg)
Are your customer service team—and your business—prepared for upcoming demands in customer service during peak periods?
01 Jun
6 min read
![Expert strategies for overcoming seasonal peaks in customer service](https://cocoroco.com/wp-content/uploads/2023/05/Blog-Post-18-768x512.jpg)
As the seasons change, so do the peaks in customer support. However, with the right preparation and mindset, these busy periods can be an opportunity to showcase your exceptional customer service and build lasting relationships with your customers.
09 May
6 min read
![Maximise your customer service hiring efficiency: Proven tactics to streamline recruitment and reduce costs](https://cocoroco.com/wp-content/uploads/2023/04/Blog-Post-1-768x512.jpg)
Imagine your business is facing an unprecedented influx of customer inquiries, and your team is struggling to keep up with the demand.
28 Apr
8 min read
![Expert tips for identifying and hiring top customer service talent](https://cocoroco.com/wp-content/uploads/2023/04/Blog-Post-1-1-768x512.jpg)
As experts in identifying and screening customer service talent, we understand the importance of hiring the right candidate for customer service roles.
14 Apr
14 min read
![6 key strategies to reinforce your CS department during tough economic times](https://cocoroco.com/wp-content/uploads/2023/04/Blog-Post-01-768x512.jpg)
Customer service extends beyond meeting your customers where they are in the buyers' journey. It now includes anticipating their needs.
05 Apr
10 min read
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