boost your retail customer support team
Ramp up your customer service team in days
WE’RE MORE THAN JUST TALK
companies using our platform
RETAIL GUIDE 2023
download our guide
Download our comprehensive guide with valuable insights and strategies to enhance your retail customer service in 2023.
COCOROCO
experience in retail
flexible hiring
Cococoro is an online talent marketplace that helps you find and hire dedicated customer service agents with retail experience.
With an extensive background in customer service, we’ve seen the power that subject matter experts have to deliver exceptional support to online and offline retailers.
So whether you’re seeking flexible contracts or boosting your core team — with Cocoroco, you decide what works for you.
BENEFITS
what we offer to you
quality agents
Agents with retail experience. Access assessed, high-quality agents with experience in the market.
flexible coverage
Trusted support for your peak seasons. Cost-effectively find and hire agents to support new and existing buyers.
hassle-free hiring
Assessed candidates, ready to interview. Publish jobs for free and interview pre-vetted candidates right away.
quality agents
Agents with retail experience. Access assessed, high-quality agents with experience in the market.
flexible coverage
Trusted support for your peak seasons. Cost-effectively find and hire agents to support new and existing buyers.
hassle-free hiring
Assessed candidates, ready to interview. Publish jobs for free and interview pre-vetted candidates right away.
COCOROCO
empower your cs team
Retail support from people that get it
Many retailers and online stores have used Cocoroco to ramp up their in-house customer service teams, secure extra support for peak seasons, and source specific-language agents when expanding to new markets.
Brands like NADUVI, Rituals, and Bugaboo have already used Cocoroco to find retail-minded agents to supplement their customer service efforts.
Cocoroco takes the hassle out of customer service hiring, letting you publish jobs for free and giving you exclusive access to a 35,000-strong talent pool to help you find the right candidates for your business.
HOW WE HELPED
client results
How Rituals found 130 qualified candidates in 14 days with Cocoroco
The Situation
- Doubling size for the holiday period to 400+ agents in 18 languages
- Difficulty finding quality talent for scarce languages with local employment agencies
- Required 20 Swedish agents and 50 German agents in 4-6 weeks
The Outcome
Found 130 qualified candidates in 14 days and 42 agents onboarded in 1 month
COCOROCO
expert support cs specialists
Connect to customer service industry specialists worldwide. Our marketplace has 35,000+ dedicated candidates, many pre-assessed and ready to interview, letting you hire ideal-fit agents ASAP.
hassle-free recruitment
Post jobs for free, source in minutes. Take the hassle out of recruiting with applicable candidates that suit your company’s needs and hire them in just 14 days.
quality selection
Select and interview your desired candidates. View agent profiles and assessment scores to discover agents who can support your store best.
hassle-free recruitment
Post jobs for free, source in minutes. Take the hassle out of recruiting with applicable candidates that suit your company’s needs and hire them in just 14 days.
quality selection
Select and interview your desired candidates. View agent profiles and assessment scores to discover agents who can support your store best.
WHAT WE OFFER
empower shoppers with customer service needs
higher customer satisfaction
Subject-matter experts that increase CSAT. Find customer service agents who understand your brand by interviewing and screening talent you like.
improved time-to-hire
Hire customer service agents in < 14 days. Many brands have found peak coverage through Cocoroco’s talent sourcing and multilingual support.
increased support efficiency
Hard-to-find language support. Reach new markets with native-level speakers who can speak to your customers in their language.
Find high-quality customer service experts to add to your team
Cocoroco helps you take your customer service team to the next level, providing extra peak season support, aiding market expansion, and reaching your non-English customers.
With three flexible solutions tailored to your needs, you’ll find the right-fit candidates for your company, increasing CSAT, resolution times, and humanistic support.