flexibly hire temporary CS agents

Ramp up your customer service team in days.

WE’RE MORE THAN JUST TALK

companies using our platform

Amplify your customer service operations.

Are your ticket backlogs getting extensive? Boost your customer service ops in days. All Cocoroco agents are SHL-assessed and open to a freelance, zero-hour contract.

With our most flexible Burst solution, you only pay for the hours you need. Whether for a temporary project, a new product launch, or a backlog issue, you can swiftly onboard the extra support you need.

 

Suitable for companies that need to scale their team fast

Publish jobs for free

Add SHL-assessed freelance agents to your in-house team

Super-fast hiring time (3-14 days)

Clear all backlogs (0-2 month temporary hiring)

Suitable for companies that need to scale their team fast

Publish jobs for free

Add SHL-assessed freelance agents to your in-house team

Super-fast hiring time (3-14 days)

Clear all backlogs (0-2 month temporary hiring)

clear your backlog

Reduce your backlog so you can focus entirely on your business.

Clearing out your backlog means faster response and ticket resolution times, directly boosting customer satisfaction. Whether your ticket pile-up is caused by unexpected logistic errors or hiring delays, Cocoroco helps you find experienced agents who can start working on your backlog immediately.

support your product launch

Directly cover all possible issues when launching a new product.

Product launches raise customer service needs massively. Whether launching a new product or expanding to new markets, Cocoroco can help you find the agents you need for 24/7 coverage.

prepare for promotions

Temporarily ramp up your customer service team for promotional seasons.

Promotional events can boost your business and drive purchases. They can also flood even the largest customer service team. Cocoroco helps you scale your support team for all temporary and seasonal peaks.

HOW WE HELPED

client results

Swapfiets
Otrium
The Situation
  • Backlog of ~4,000 tickets
  • Difficulty finding Dutch speakers in the Netherlands
  • Need for 8 FTE Dutch and 4 FTE German agents
  • Duration of 2-3 weeks
The Outcome
Found 14 eligible candidates to start working in 14 days
The Situation
  • Backlog of ~2,000 tickets
  • Difficulty finding Dutch and German-speaking agents locally
  • Need for 5 FTE Dutch and 3 FTE German agents
  • Duration of 2 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
Swapfiets
The Situation
  • Backlog of ~4,000 tickets
  • Difficulty finding Dutch speakers in The Netherlands
  • Need for 8 FTE Dutch and 4 FTE German agents
  • Duration of 2-3 weeks
The Outcome
Found 14 eligible candidates to start working in 14 days
Otrium
The Situation
  • Backlog of ~2,000 tickets
  • Difficulty finding Dutch and German-speaking agents locally
  • Need for 5 FTE Dutch and 3 FTE German agents
  • Duration of 2 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
WHAT WE OFFER – COCOROCO

our solutions

no up-front cost

Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
Rituals
The Situation
  • Doubling size for the holiday period to 400+ agents in 18 languages
  • Difficulty finding quality talent for scarce languages with local employment agencies
  • Required 20 Swedish agents and 50 German agents in 4-6 weeks
The Outcome
Found 130 qualified candidates in 14 days and 42 agents onboarded in 1 month
Rituals
The Situation
  • Doubling size for the holiday period to 400+ agents in 18 languages
  • Difficulty finding quality talent for scarce languages with local employment agencies
  • Required 20 Swedish agents and 50 German agents in 4-6 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
WHAT WE OFFER – COCOROCO

our solutions

no up-front cost

Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
Swapfiets
Bugaboo
The Situation
  • Entering the German market
  • Required dedicated German customer service
  • Difficulty filling German-speaking positions
The Outcome

Found ready-to-interview candidates on Cocoroco. Agents onboarded within 14 days

The Situation
  • Expanding service into new markets
  • Difficulty finding support for specific languages
  • Hiring times of >3 months + high recruitment agency costs
The Outcome
Agents onboarded in 14 days with cost-effective pricing (-50% compared to local agencies)
Swapfiets
The Situation
  • Entering the German market
  • Required dedicated German customer service
  • Difficulty filling German-speaking positions
The Outcome
Found ready-to-interview candidates on Cocoroco. Agents onboarded within 14 days
Bugaboo
The Situation
  • Expanding service into new markets
  • Difficulty finding support for specific languages
  • Hiring times of >3 months + high recruitment agency costs
The Outcome
Agents onboarded in 14 days with cost-effective pricing (-50% compared to local agencies)
WHAT WE OFFER – COCOROCO

our solutions

no up-front cost

Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.

access our ready-to-interview talent pool

Book a demo to learn how Cocoroco can boost your customer service team in 3 days.

COCOROCO

resources

Download the benefits of remote customer service whitepaper

Book a demo to see what Cocoroco can do for you

Watch our exclusive webinar all about remote hiring

COCOROCO

how it works

lightning-speed onboarding

Instantly access thousands of native-level customer service experts ready to work for you. Whether you need to ramp up or scale down, you can — with Cocoroco.

flexibly scale your team

Scale your team up or down to assist with seasonable peaks or help clear backlogs. Our talent pool is ready to work on short-term gigs or long-term contracts.

assessed worldwide agents

Find pre-screened native-level remote customer service talent for your company. Our in-depth assessment process ensures that your chosen hire is the best candidate for you.

hassle-free hiring

Your agents will be paid compliantly and on time through Deel, our trusted payroll provider. You decide what you pay, and we handle all contracts and payments — so you don’t have to.

lightning-speed onboarding

Instantly access thousands of native-level customer service experts ready to work for you. Whether you need to ramp up or scale down, you can — with Cocoroco.

flexibly scale your team

Scale your team up or down to assist with seasonable peaks or help clear backlogs. Our talent pool is ready to work on short-term gigs or long-term contracts.

assessed worldwide agents

Find pre-screened native-level remote customer service talent for your company. Our in-depth assessment process ensures that your chosen hire is the best candidate for you.

hassle-free hiring

Your agents will be paid compliantly and on time through Deel, our trusted payroll provider. You decide what you pay and we handle all contracts and payments — so you don’t have to.