assessed global talent

Browse curated profiles that fit your business needs.

WE’RE MORE THAN JUST TALK

companies using our platform

 

The Cocoroco platform gives you unlimited access to thousands of pre-assessed native-level agents to scale your team.

Access thousands of ready-to-interview candidates in our curated talent pool.

COCOROCO

we are cocoroco

how we assess global talent

Thousands of assessed candidates are already on the platform and ready to hire. 

Cut down on recruitment hassles with access to thousands of eligible candidates. We assess every candidate on the platform during registration, leaving you more time to focus on providing top-notch customer service and less time finding the right people.

what we measure

Our assessments measure three core customer service values:

Verbal Reasoning

Verbal Reasoning evaluates candidates’ native language skills and measures their understanding of written information. It’s also available in 16 languages, allowing you to find native-level speakers fast.

Written English

An assessment that tests candidates’ written English proficiency, covering grammar, content, and email etiquette. With this assessment, you can ensure your chosen candidates can skillfully communicate with your customers.

Customer Support Skills

A practical simulation assessing a candidate’s ability to handle customer issues across multiple chats, according to your processes. This assessment also covers customer-centricity, CRM navigation, and typing.

the assessment process

Assessments that allow you to pick the perfect candidates for your open positions.

Our assessment process allows you to compare applicants to find the competencies and traits you want for your team. Each candidate’s profile includes assessment scores, so you can see which candidates suit you best.

what we measure

Our assessments measure three core customer service values:

Verbal Reasoning

Verbal Reasoning evaluates candidates’ native language skills and measures their understanding of written information. It’s also available in 16 languages, allowing you to find native-level speakers fast.

Written English

An assessment that tests candidates’ written English proficiency, covering grammar, content, and email etiquette. With this assessment, you can ensure your chosen candidates can skillfully communicate with your customers.

Customer Support Skills

A practical simulation assessing a candidate’s ability to handle customer issues across multiple chats, according to your processes. This assessment also covers customer-centricity, CRM navigation, and typing.

how we calculate scores

Hire five-star customer service agents based on your language requirements.

Candidate scores compare with the assessment system’s 18,000+ other customer service professionals, giving you an accurate evaluation of their skills. Each candidate’s profile includes a fit score relative to the positions you’re hiring, making finding the right agent easy.

SHL Verified

 

Our assessment process is key to helping you find the right people for your team and is powered by our partner, SHL, the world’s leading platform for creating diverse, flexible, and innovative workforces.

SHL has helped hundreds of high-profile companies — from BT to Nokia — secure and nurture their high-quality talent for better business outcomes.

Highly skilled candidates, one platform.