boost your eCommerce support team
Ramp up your customer service team in days
WE’RE MORE THAN JUST TALK
companies using our platform
ECOMMERCE GUIDE 2023
download our guide
Download our comprehensive guide with valuable insights and strategies to enhance your ecommerce customer service in 2023.
FLEXIBLE
dedicated ecommerce agents
flexible hiring
Cococoro is an online talent marketplace, allowing you to find and hire dedicated customer service agents with experience in ecommerce.
With an extensive background in customer service, we’ve seen the power that subject matter experts have to deliver exceptional support to online retailers.
So whether you’re seeking flexible contracts or boosting your core team — with Cocoroco, you decide what works for you.
BENEFITS
what we offer to you
quality agents
Agents with ecommerce experience. Access assessed, high-quality agents with experience in the market.
flexible coverage
Trusted support for peak seasons. Cost-effectively find and hire agents to support new and existing customers.
hassle-free hiring
Assessed candidates, ready to interview. Publish jobs for free and interview pre-vetted candidates right away.
quality agents
Access assessed, high-quality agents with experience in the market.
flexible coverage
Access assessed, high-quality agents with experience in the market.
hassle-free hiring
Publish jobs for free and interview pre-vetted candidates right away.
COCOROCO
empower your cs team
Support from people that get it
Many online marketplaces have used Cocoroco to ramp up their in-house customer service teams, secure extra support for peak seasons, and source specific-language agents when expanding to new markets.
Brands like Otrium and Orderchamp have already used Cocoroco to find ecommerce-knowledgable agents to supplement their customer service efforts.
Cocoroco takes the hassle out of customer service hiring, letting you publish jobs for free and giving you exclusive access to a 35,000-strong talent pool to help you find the right candidates for your business.
HOW WE HELPED
client results
How Otrium found eligible full-time agents to clear their ticket backlogs with Cocoroco
The Situation
- Backlog of ~2,000 tickets
- Difficulty finding Dutch and German-speaking agents locally
- Need for 5 FTE Dutch and 3 FTE German agents
- Duration of 2 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
COCOROCO
expert support cs specialists
Connect to customer service ecommerce specialists worldwide. Our marketplace has 35,000+ dedicated candidates, pre-assessed and ready to interview, letting you hire ideal-fit agents within 14 days.
hassle-free recruitment
Post jobs for free, source in minutes. Take the hassle out of recruiting with applicable candidates that suit your company’s needs.
quality selection
Select and interview your desired candidates. View applicant profiles and assessment scores to find agents who can support your business.
hassle-free recruitment
Post jobs for free, source in minutes. Take the hassle out of recruiting with applicable candidates that suit your company’s needs.
quality selection
Select and interview your desired candidates. View applicant profiles and assessment scores to find agents who can support your business.
WHAT WE OFFER
empower shoppers with customer service needs
higher customer satisfaction
Subject-matter experts that increase CSAT. Find customer service agents who understand your brand by interviewing and screening talent you like.
improved time-to-hire
Hire customer service agents in < 14 days. Many brands have found peak coverage through Cocoroco’s talent sourcing and multilingual support.
increased support efficiency
Hard-to-find language coverage. Reach new markets with native-level speakers who can speak to your customers in their language.
Find high-quality customer service experts to add to your team
Cocoroco helps you take your customer service team to the next level, providing extra peak season support, aiding market expansion, and reaching your non-English customers.
With three flexible solutions tailored to your needs, you’ll find the right-fit candidates for your marketplace, increasing CSAT, resolution times, and humanistic support.