find & hire experienced CS agents

Grow your in-house customer service team with our experienced, ready-to-interview candidates.

WE’RE MORE THAN JUST TALK

companies using our platform

Expand your customer service team.

Struggling to find experienced and ready-to-interview candidates to be part of your customer service team? Our top-of-the-line agents are assessed and ready to join your in-house team in 14 days.

Our Core solution helps you hire agents on longer contracts and gives you direct access to 30,000+ native-level candidates through our intuitive platform. Whatever your language requirements, from Swedish to Dutch, you’ll be able to onboard⁠ — fast.

 

Suitable for companies requiring specific languages

Expand into new markets and countries

Publish jobs for free

SHL-assessed motivated candidates

Clear all backlogs (0-2 month temporary hiring)

Suitable for companies requiring specific languages

Expand into new markets and countries

Publish jobs for free

SHL-assessed motivated candidates

< 14-day hiring time

get ready for growth

Support brand-new and returning customers with quality customer service.

Company growth brings in more customers, and your customer service team needs to be geared to handle it. Whether you need email, chat, or phone support, our candidates are ready to join your team.

reach new markets

Expand to new markets with native-level language support.

New customers become returning customers if catered to, so offering native-level language support options is vital. Our worldwide talent pool consists of 30,000+ candidates covering 16 languages.

hire in 14 days

Hire customer service language experts at lightning speed.

Trouble finding suitable candidates on a deadline? Cocoroco helps you find and hire qualified customer service talent to join your in-house team. Start by posting a free job listing, and start interviewing tomorrow.

HOW WE HELPED

client results

Swapfiets
Otrium
The Situation
  • Backlog of ~4,000 tickets
  • Difficulty finding Dutch speakers in the Netherlands
  • Need for 8 FTE Dutch and 4 FTE German agents
  • Duration of 2-3 weeks
The Outcome
Found 14 eligible candidates to start working in 14 days
The Situation
  • Backlog of ~2,000 tickets
  • Difficulty finding Dutch and German-speaking agents locally
  • Need for 5 FTE Dutch and 3 FTE German agents
  • Duration of 2 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
Swapfiets
The Situation
  • Backlog of ~4,000 tickets
  • Difficulty finding Dutch speakers in The Netherlands
  • Need for 8 FTE Dutch and 4 FTE German agents
  • Duration of 2-3 weeks
The Outcome
Found 14 eligible candidates to start working in 14 days
Otrium
The Situation
  • Backlog of ~2,000 tickets
  • Difficulty finding Dutch and German-speaking agents locally
  • Need for 5 FTE Dutch and 3 FTE German agents
  • Duration of 2 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
WHAT WE OFFER – COCOROCO

our solutions

no up-front cost

Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
Rituals
The Situation
  • Doubling size for the holiday period to 400+ agents in 18 languages
  • Difficulty finding quality talent for scarce languages with local employment agencies
  • Required 20 Swedish agents and 50 German agents in 4-6 weeks
The Outcome
Found 130 qualified candidates in 14 days and 42 agents onboarded in 1 month
Rituals
The Situation
  • Doubling size for the holiday period to 400+ agents in 18 languages
  • Difficulty finding quality talent for scarce languages with local employment agencies
  • Required 20 Swedish agents and 50 German agents in 4-6 weeks
The Outcome
Found 11 eligible candidates to start working in 3 days
WHAT WE OFFER – COCOROCO

our solutions

no up-front cost

Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.
Swapfiets
Bugaboo
The Situation
  • Entering the German market
  • Required dedicated German customer service
  • Difficulty filling German-speaking positions
The Outcome

Found ready-to-interview candidates on Cocoroco. Agents onboarded within 14 days

The Situation
  • Expanding service into new markets
  • Difficulty finding support for specific languages
  • Hiring times of >3 months + high recruitment agency costs
The Outcome
Agents onboarded in 14 days with cost-effective pricing (-50% compared to local agencies)
Swapfiets
The Situation
  • Entering the German market
  • Required dedicated German customer service
  • Difficulty filling German-speaking positions
The Outcome
Found ready-to-interview candidates on Cocoroco. Agents onboarded within 14 days
Bugaboo
The Situation
  • Expanding service into new markets
  • Difficulty finding support for specific languages
  • Hiring times of >3 months + high recruitment agency costs
The Outcome
Agents onboarded in 14 days with cost-effective pricing (-50% compared to local agencies)
WHAT WE OFFER – COCOROCO

our solutions

no up-front cost

Need help clearing your backlog, strengthening your team for seasonal ramp-ups, or adding customer service experts to your core team?
Check out our pricing to find the best solution for you:
Burst: Highly flexible. Scale up and down as needed.
Seasonal: Peace of mind. Seasonal ramp-ups covered.
Core: Strengthen your team with dedicated customer service agents.

access our ready-to-interview talent pool

Book a demo to learn how Cocoroco can help you find and hire customer service agents in 14 days.

COCOROCO

resources

Download the benefits of remote customer service whitepaper

Book a demo to see what Cocoroco can do for you

Watch our exclusive webinar all about remote hiring

COCOROCO

how it works

lightning-speed onboarding

Instantly access thousands of native-level customer service experts ready to work for you. Whether you need to ramp up or scale down, you can — with Cocoroco.

flexibly scale your team

Scale your team up or down to assist with seasonable peaks or help clear backlogs. Our talent pool is ready to work on short-term gigs or long-term contracts.

assessed worldwide agents

Find pre-screened native-level remote customer service talent for your company. Our in-depth assessment process ensures that your chosen hire is the best candidate for you.

hassle-free hiring

Your agents will be paid compliantly and on time through Deel, our trusted payroll provider. You decide what you pay, and we handle all contracts and payments — so you don’t have to.

lightning-speed onboarding

Instantly access thousands of native-level customer service experts ready to work for you. Whether you need to ramp up or scale down, you can — with Cocoroco.

flexibly scale your team

Scale your team up or down to assist with seasonable peaks or help clear backlogs. Our talent pool is ready to work on short-term gigs or long-term contracts.

assessed worldwide agents

Find pre-screened native-level remote customer service talent for your company. Our in-depth assessment process ensures that your chosen hire is the best candidate for you.

hassle-free hiring

Your agents will be paid compliantly and on time through Deel, our trusted payroll provider. You decide what you pay, and we handle all contracts and payments — so you don’t have to.