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23 Oct
2 min read
23 Apr
1 min read
15 Feb
4 min read
13 Jan
6 min read
23 Dec
6 min read
19 Aug
4 min read
COCOROCO
companies blog
As experts in identifying and screening customer service talent, we understand the importance of hiring the right candidate for customer service roles.
14 Apr
14 min read
Customer service extends beyond meeting your customers where they are in the buyers' journey. It now includes anticipating their needs.
05 Apr
10 min read
How can you effectively address customer service staffing shortages? These nine strategies will keep your CS operations running smoothly — no matter what.
14 Mar
10 min read
Want to keep your customers happy and your business thriving? It all starts with finding the right customer service model. But with so many options out there, where do you even begin?
28 Feb
13 min read
Multilingual customer service agents are hard to find and retain. Read our guide on how to find and keep the best agents out there.
21 Feb
12 min read
Adopting these specific strategies and tactics could accelerate your business’s success as you tackle fluctuating demand in your customer service department. Read on to find out exactly what you need to do.
07 Feb
10 min read
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