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Which customer support staffing model is right for you?

Which customer support staffing model is right for you?

Want to keep your customers happy and your business thriving? It all starts with finding the right customer service model. But with so many options out there, where do you even begin?
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28 Feb 13 min read

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How to deal with dissatisfied customers

How to deal with dissatisfied customers

Putting others' needs above your own is what great customer service is made of. But how do you handle the tough ones?
02 Dec 5 min read
Diet & Focus: How food improves your working day

Diet & Focus: How food improves your working day

If you’re a full-time customer support agent, you know the 3 pm slump. But why does it happen? And what can you do to avoid it?
29 Nov 5 min read
6 affordable ways to live the digital nomad dream

6 affordable ways to live the digital nomad dream

Isn't being a digital nomad a lifestyle only fit for people who can afford it? Nope. Anyone can do it — including you.
25 Nov 6 min read
5 benefits of hiring multilingual talent

5 benefits of hiring multilingual talent

If you’re stuck in the hiring process, why not look for talent further afield? There's a whole world of talent out there.
18 Nov 3 min read
7 essential remote recruitment tips

7 essential remote recruitment tips

What’s better than connecting talent and companies? These remote recruitment tips will help you find the best people for any job.
15 Nov 5 min read
How to create a healthy work-from-home environment

How to create a healthy work-from-home environment

Working from home is rewarding in so many ways. But how can you make sure you stay healthy in mind and body while doing it?
11 Nov 6 min read
What are the top customer support trends for 2022?

What are the top customer support trends for 2022?

With the era of the digital native hastening massive changes in customer support, we focus on the trends that can make or break your business.
08 Nov 5 min read
How Cocoroco works for candidates

How Cocoroco works for candidates

As a customer service candidate, you might be wondering how Cocoroco works for you. Here’s everything you need to know.
04 Nov 5 min read
How Cocoroco works for companies

How Cocoroco works for companies

New things can be scary and change can be hard. But with Cocoroco, recruiting customer support agents needn’t be.
28 Oct 4 min read

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10 ways to combat working from home fatigue

10 ways to combat working from home fatigue

If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
01 Aug 13 min read
Can customer support certification boost your career?

Can customer support certification boost your career?

A certified degree in customer service? Yes, that’s a real thing. But how can customer support certification help your professional growth?
18 Jul 1 min read
Helpful tips and tricks to improve your remote team collaboration

Helpful tips and tricks to improve your remote team collaboration

With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?
04 Jul 14 min read
Working from home with a baby? It’s easier than you think

Working from home with a baby? It’s easier than you think

They’re adorable, but are babies good co-workers? Check out our tips on how to work from home with a baby, for stay-at-home parents.
27 Jun 15 min read