9 proven strategies to effectively tackle CS staffing shortages
How can you effectively address customer service staffing shortages? These nine strategies will keep your CS operations running smoothly — no matter what.
14 Mar
10 min read
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How to ace customer service job interviews like a pro
Moms always tell us to make a good first impression. But how do you carry that forward in a job interview?
27 Dec
5 min read
14 top skills to look for in customer service agents
Are you hiring the right talent for your customer support team? The latest research on skills-based hiring might surprise you...
23 Dec
6 min read
How remote customer service can boost your CV
As AI takes over, jobs requiring social skills are increasingly in demand. But how is customer service actually good for your career?
20 Dec
6 min read
How Cocoroco solves traditional recruitment problems
Fondly recalling the days of job vacancies in newspapers? Neither are we. Get online and pick the talent you’re looking for with Cocoroco.
16 Dec
5 min read
5 best ways to build a happy remote workforce
Why do good employees leave their jobs? And how do you get them to stay? Here are our top tips on managing your remote team.
13 Dec
5 min read
What makes a good customer service agent?
Customer service is like a box of chocolates: you never know what you’re gonna get. So just what makes great customer service great?
09 Dec
4 min read
15 top tips to beat loneliness when working from home
Working from home is great — until the loneliness sets in. Thankfully, there are ways to feel less alone when working remotely.
06 Dec
11 min read
How to deal with dissatisfied customers
Putting others' needs above your own is what great customer service is made of. But how do you handle the tough ones?
02 Dec
5 min read
Diet & Focus: How food improves your working day
If you’re a full-time customer support agent, you know the 3 pm slump. But why does it happen? And what can you do to avoid it?
29 Nov
5 min read
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The difference between contact centre and call centre deliverables in customer service
Excellent customer service helps you grow in the best way possible by delivering...
The guide to scaling customer support at every business level
Whether you’re a startup, scale-up, or an established business, you need to consider...
The management checklist for transitioning to remote work
The world of work as we’ve known it has changed. Many traditional office environments...
Wondering how to do call centre work from home?
The work from home model is gaining popularity for many companies and employees...
Popular
The difference between contact centre and call centre deliverables in customer service
Excellent customer service helps you grow in the best way possible by delivering...
The guide to scaling customer support at every business level
Whether you’re a startup, scale-up, or an established business, you need to consider...
The management checklist for transitioning to remote work
The world of work as we’ve known it has changed. Many traditional office environments...
Wondering how to do call centre work from home?
The work from home model is gaining popularity for many companies and employees...
What is social customer service?
Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?
22 Aug
12 min read
Call centre services for small businesses: pros and cons
Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.
15 Aug
16 min read
Is customer service a career for professional growth?
Customer service is an excellent career for professional growth, but how can a job in this expanding industry be an ideal career move?
08 Aug
16 min read
10 ways to combat working from home fatigue
If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
01 Aug
13 min read