Which customer support staffing model is right for you?
Want to keep your customers happy and your business thriving? It all starts with finding the right customer service model. But with so many options out there, where do you even begin?
28 Feb
13 min read
Highlights
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How to deal with dissatisfied customers
Putting others' needs above your own is what great customer service is made of. But how do you handle the tough ones?
02 Dec
5 min read
Diet & Focus: How food improves your working day
If you’re a full-time customer support agent, you know the 3 pm slump. But why does it happen? And what can you do to avoid it?
29 Nov
5 min read
6 affordable ways to live the digital nomad dream
Isn't being a digital nomad a lifestyle only fit for people who can afford it? Nope. Anyone can do it — including you.
25 Nov
6 min read
5 benefits of hiring multilingual talent
If you’re stuck in the hiring process, why not look for talent further afield? There's a whole world of talent out there.
18 Nov
3 min read
7 essential remote recruitment tips
What’s better than connecting talent and companies? These remote recruitment tips will help you find the best people for any job.
15 Nov
5 min read
How to create a healthy work-from-home environment
Working from home is rewarding in so many ways. But how can you make sure you stay healthy in mind and body while doing it?
11 Nov
6 min read
What are the top customer support trends for 2022?
With the era of the digital native hastening massive changes in customer support, we focus on the trends that can make or break your business.
08 Nov
5 min read
How Cocoroco works for candidates
As a customer service candidate, you might be wondering how Cocoroco works for you. Here’s everything you need to know.
04 Nov
5 min read
How Cocoroco works for companies
New things can be scary and change can be hard. But with Cocoroco, recruiting customer support agents needn’t be.
28 Oct
4 min read
Popular
Wondering how to do call centre work from home?
The work from home model is gaining popularity for many companies and employees...
What is social customer service?
Customer service is the lifeblood of a company. As a rule, dissatisfied customers can...
Call centre services for small businesses: pros and cons
For big businesses—and even niche industries—call centres are the way to handle inbound...
Is customer service a career for professional growth?
You might ask, is customer support a career choice to make in your pursuit of...
Popular
Wondering how to do call centre work from home?
The work from home model is gaining popularity for many companies and employees...
What is social customer service?
Customer service is the lifeblood of a company. As a rule, dissatisfied customers can...
Call centre services for small businesses: pros and cons
For big businesses—and even niche industries—call centres are the way to handle inbound...
Is customer service a career for professional growth?
You might ask, is customer support a career choice to make in your pursuit of...
10 ways to combat working from home fatigue
If remote working is leaving you stressed and exhausted, you might have working from home fatigue. But can you beat it? Learn how to combat it with our 10 handy tips.
01 Aug
13 min read
Can customer support certification boost your career?
A certified degree in customer service? Yes, that’s a real thing. But how can customer support certification help your professional growth?
18 Jul
11 min read
Helpful tips and tricks to improve your remote team collaboration
With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?
04 Jul
14 min read
Working from home with a baby? It’s easier than you think
They’re adorable, but are babies good co-workers? Check out our tips on how to work from home with a baby, for stay-at-home parents.
27 Jun
15 min read