companies blog

Social customer service has dramatically changed how brands service customers. But can it help your brand improve its customer support?

Customer support needs real people to handle any issues. This post examines the pros and cons of implementing call centre services for small businesses.

With the rise of working from home, remote team collaboration is more essential than ever. But how can you make the most of it in real time?

We all know what good service looks like. But how do you provide exceptional customer service? Read on to find the best strategies and examples.

With the advance of machine learning, automation, and conversational AI, what does the future look like for humans in customer service?

There's one trick to delivering great customer service: you have to give customers what they want. But how can going remote help you do that?