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Live support remains an essential need for customers worldwide. The growing advantage of chatbots in service is revolutionising the customer experience.

If your business relies on the call centre model to serve customers, the latest call centre management best practices will help you do that well.

Tweaking call centre utilisation and occupancy rates correctly can drastically improve productivity while decreasing churn in your customer service effort.

The CSAT score formula is a powerful metric that pulls your business ahead of competitor brands and can help you win the race for customer satisfaction.

Your customer service provision. This post looks deeply into outsourcing customer service – including the pros and cons.

Performance management for remote workers is a catchphrase for every business these days. But what is it and how can you do it well?