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COCOROCO
companies blog
Tweaking call centre utilisation and occupancy rates correctly can drastically improve productivity while decreasing churn in your customer service effort.
14 Nov
8 min read
The CSAT score formula is a powerful metric that pulls your business ahead of competitor brands and can help you win the race for customer satisfaction.
07 Nov
11 min read
Your customer service provision. This post looks deeply into outsourcing customer service – including the pros and cons.
31 Oct
11 min read
Performance management for remote workers is a catchphrase for every business these days. But what is it and how can you do it well?
24 Oct
10 min read
What are the challenges of managing remote employees? Our guide to virtual team management will help you lead your remote employees with confidence.
17 Oct
10 min read
In a competitive ecommerce market, which customer experience metrics can differentiate your brand from competitors and help you win customer loyalty?
10 Oct
15 min read
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