Expert tips for identifying and hiring top customer service talent
As experts in identifying and screening customer service talent, we understand the importance of hiring the right candidate for customer service roles.
14 Apr
14 min read
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How to improve your CSAT score in customer service
Is ‘never say no to a customer’ enough to boost your customer satisfaction score as an agent? Or is there more to it?
12 May
5 min read
Studying abroad in Europe? Get a job in your own language
Are you an international student looking for work abroad? A bilingual job in remote customer service might be the perfect choice for you.
10 May
5 min read
5 customer service job myths that simply aren’t true
Fact: you can build a legitimate career in customer service. But why are there so many myths around customer support jobs?
05 May
4 min read
Why does cultural diversity matter in customer support?
Remote teams are diverse by nature. But how do you create a more diverse workplace and what can cultural diversity do for your customers?
03 May
5 min read
From call centre to customer support: a brief history
What was customer service like in the 80s compared to today? And how can you improve it in the coming decade?
29 Apr
7 min read
Why you should stop rushing your agents over average handling time
Average handling times are considered a KPI for solid customer support. But does focusing on an agent’s AHT do your customers a service?
19 Apr
4 min read
7 mistakes all customer service agents have made
The best thing about mistakes is learning from them. So how do you avoid making the most common service errors in customer service?
12 Apr
5 min read
Why are customers so angry? Like, all the time
Sure, you have a Keep Calm and Carry On mug, but wouldn’t customer service be easier if you actually knew why customers are angry?
05 Apr
5 min read
A day in the life of remote customer support agent Natasha
Meet Natasha, a digital nomad based in Sri Lanka, whose remote customer support job gave her the freedom she desired.
29 Mar
5 min read
Popular
Utilisation vs occupancy in customer service
Whether your customer service operation is in-house, business process outsourcing (BPO)...
How CSAT score calculators win customer satisfaction
Every business needs to know how its products and services are being received in the...
Outsourcing customer service: The pros and cons
Consumers should be the lifeblood of your business. You should look after them at every...
How to succeed at remote performance management
One certainty has emerged unequivocally for businesses worldwide. After months of...
Popular
Utilisation vs occupancy in customer service
Whether your customer service operation is in-house, business process outsourcing (BPO)...
How CSAT score calculators win customer satisfaction
Every business needs to know how its products and services are being received in the...
Outsourcing customer service: The pros and cons
Consumers should be the lifeblood of your business. You should look after them at every...
How to succeed at remote performance management
One certainty has emerged unequivocally for businesses worldwide. After months of...
8 common challenges of managing a remote team
What are the challenges of managing remote employees? Our guide to virtual team management will help you lead your remote employees with confidence.
17 Oct
10 min read
13 Customer experience KPIs to track in 2023
In a competitive ecommerce market, which customer experience metrics can differentiate your brand from competitors and help you win customer loyalty?
10 Oct
15 min read
6 ecommerce customer experience trends for 2023
Ecommerce customer experience trends can boost your sales and help your brand succeed in a competitive digital market. But which ones matter in 2023?
03 Oct
13 min read
Listening with intent to understand can help you grow
What’s the difference between listening to respond vs listening to understand? Master these easy techniques to benefit your personal and professional growth.
26 Sep
12 min read